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Configure Operating Hours

Operating hours control when catalogues, categories, or items are available to guests.

Quick Reference​

LevelWhat It ControlsWhat To Check
Catalogue hoursOverall ordering availability.Matches property service hours.
Category hoursAvailability of grouped items.Useful for breakfast, lunch, or dinner groups.
Item hoursAvailability of specific items.Use for limited or seasonal items.

Before You Start​

  • Confirm service hours with operations.
  • Confirm timezone and day-of-week rules.
  • Confirm what guests should see outside operating hours.

Configure Hours​

  1. Open the catalogue or item setup.
  2. Go to operating hours.
  3. Add the available days and times.
  4. Save changes.
  5. Test a time that should be open.
  6. Test a time that should be closed.

Troubleshooting​

Guest sees catalogue closed​

What you see: Guests cannot order even though staff expect the catalogue to be open.

Do this:

  1. Check catalogue operating hours.
  2. Check category and item operating hours.
  3. Confirm the current date and time.
  4. Confirm the item is active and visible.