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Configure Payments, Surcharges, and POS

Payment and POS settings decide how guests pay and how orders are handed to operational systems.

Quick Reference​

AreaWhat It ControlsWhat To Check
Online paymentGuest pays during checkout.Payment option is tested before launch.
Charge to roomOrder is charged to the guest room.Room and guest validation match property process.
Pay at counterGuest pays in person.Staff know how to collect payment.
SurchargesExtra fees or service charges.Amount and label are approved.
POS integrationOrder posting to POS.POS mapping is tested before accepting live orders.

Before You Start​

  • Confirm accepted payment methods.
  • Confirm surcharge rules.
  • Confirm POS mapping and fulfillment process.
  • Confirm what staff should do when payment or POS posting fails.

Configure Payment Behavior​

  1. Open Catalogue V3 settings or the catalogue setup.
  2. Review available payment methods.
  3. Enable only the methods the property supports.
  4. Configure surcharges if applicable.
  5. Configure POS behavior if the property uses POS posting.
  6. Save changes.
  7. Place a test order before go-live.

Troubleshooting​

Payment or POS state looks wrong​

What you see: Staff see a failed payment, pending payment, or POS error on an order.

Do this:

  1. Open the order details.
  2. Check payment method and payment status.
  3. Check POS status or error details if shown.
  4. Follow the property's manual handling process.
  5. Contact support if multiple orders fail the same way.