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Change Log

Use this page to review product updates that affect daily hotel operations. Entries are grouped by the day they were added to the public service-update feed.

This change log includes user-facing features and improvements only. It does not include security updates, bug fixes, data corrections, dependency updates, deployment changes, or internal engineering work.

Latest Updates​

2026-10-02​

  • Review AI guest requests in GEP activity - AI-started assistance requests can appear in GEP activity with the property context needed for staff follow-up.
  • Track more Catalogue V3 setting changes - Catalogue activity logs now record notice banner changes and in-house order confirmation email activation.
  • Show larger images in Catalogue V3 notices - Configured notice images display larger with more space between the image and notice text on guest catalogue pages.
  • Wait for GEP hotel information before enabling AI voice - AI Voice Call shows preparation status, enables the toggle only when hotel information is ready, and offers Retry after a preparation failure.

2026-09-29​

  • Capture photos directly in HOME comments - Staff can take a picture or choose photos from the gallery when a task or inspection comment accepts image attachments.
  • Filter Room Assignment by guest state and workflow - Managers can combine visible Room Assignment filters for room condition, guest state, service type, and workflow exceptions before acting.

2026-09-28​

  • Configure GEP AI voice assistance - Eligible hotel administrators can enable GEP AI voice assistance and upload approved hotel information for the assistant.
  • Offer AI voice assistance from GEP - Guests can start AI voice assistance from GEP when the feature is enabled for the property.
  • See OPERA guest details in Room Assignment - Managers can review current OPERA guest names and main-guest labels in an assignment panel when occupancy data is available.
  • See the day's room assignment progress - Room Assignment shows assigned, unassigned dirty, in-progress, and completed room counts for the selected work date.

2026-09-25​

  • Choose a louder HOME browser notification sound - HOME adds Loud Attention (Bright Melody) for staff who need a more noticeable browser alert while the HOME page is open.
  • Update multiple room records together - Authorized staff can select rooms, apply shared setup changes, and delete selected room records from Settings > Rooms.

2026-09-24​

  • Mark Catalogue V3 items as sold out - Managers can mark unavailable items as sold out so guests cannot order them or receive them as upsell suggestions.
  • Respect outside-hours visibility for sold-out items - Sold-out items now follow the catalogue setting that controls whether unavailable items remain visible outside operating hours.
  • Show consistent inspection completion dates - Inspection dashboards now show cleaning and inspection completion timestamps in a consistent date and time format.
  • Group Room Assignment analytics by calendar period - HOME AI can group Room Assignment analytics by week, month, or year for clearer historical comparisons.
  • Return guests to Things To Do after booking - Guests now return to the Things To Do list correctly after opening a Facility Booking from a recommendation.

2026-09-23​

  • Filter catalogue items with included or excluded tags - Guests can show items matching any included tag, hide items with excluded tags, and clear filters when needed.
  • Require cleaning before new inspections - New inspections require a completed room cleaning task with a recorded room attendant from the previous 48 hours.
  • Add missing room setup from your PMS - Authorized staff can review and add missing PMS sections, room types, or rooms without replacing existing HOME setup.

2026-09-22​

  • Let guests drag catalogue lists with a mouse - Guests can click and drag category, subcategory, and tag lists horizontally on desktop to reveal more browsing choices.
  • Find catalogue items without browsing every category - Managers can search a catalogue by item name, review its category path, and open the item settings directly.
  • Search items faster in Revenue Booster - Managers can search item pickers by name when linking upsells or selecting items for Revenue Booster promotions.
  • Pre-fill Checkout Inspection assignees - Managers can pre-fill the room's cleaning maid on new Checkout Inspection tasks or leave the assignee empty for manual selection.
  • Use Checkout Inspection tasks before room checkout - Checkout Inspection tasks can be completed without photos or a description when a finding is selected.

2026-09-21​

  • Review historical employee analytics with HOME AI - Managers can ask HOME AI for employee productivity or room-assignment results across a selected historical date range.
  • See room attendants in inspection completion reports - Inspection reports now show the room attendant matched to each room, including the cleaning date for previous-day assignments.

2026-09-19​

  • Pick up unassigned Checkout Inspection tasks - Housekeeping attendants can claim open Checkout Inspection tasks when no staff member was assigned, while managers can update remarks and findings.

2026-09-18​

  • Use Checkout Inspection tasks before room checkout - Housekeeping teams can record belongings or damage, add optional evidence, and complete a room check before checkout.

2026-09-16​

  • Let guests browse without placing orders - Catalogue V3 can show a persistent browsing notice while guests view items and prices without adding items or checking out.

2026-09-15​

  • Verify Simphony items before POS validation - Catalogue V3 checks access to the Simphony Gen 2 menu before enabling item-ID validation or daily validation audits.
  • Correct guest names in active tasks - Managers and staff can update a guest name in task details while an active task is still open.
  • See HOME AI progress while it works - HOME AI shows whether it is reviewing your request, checking hotel information, finding guidance, or preparing a change.
  • Create ONL follow-up tasks automatically - HOME can create one shared ONL Investigation task when a room changes to ONL and notify Front Desk and Duty Manager.
  • Create Welfare Check tasks immediately - Choose whether HOME creates qualifying Welfare Check tasks after a Room Attendant report or during the daily 08:00 check.

2026-09-14​

  • Launch Facility Booking from Things To Do - Guests can select a configured Things To Do action and continue directly into the matching Facility Booking destination.
  • Drag rooms with clearer assignment feedback - Room Assignment now shows when a room is ready, where it can be dropped, and when the drop will be cancelled.
  • Automatically flag rooms needing a welfare check - HOME can create a Duty Manager task after repeated Do Not Disturb days, with an option to include Service Reject days.

2026-09-11​

  • Group inspection reports with local dates - Assignment & Inspection reports group rooms by inspector with totals and show Departure Date as DD/MM/YYYY.

2026-09-10​

  • See every room and departure date in inspection reports - Assignment & Inspection reports show the latest row for every room, including Departure Date and cleaning or inspection details.

2026-09-09​

  • Choose a sound for HOME browser notifications - Managers and staff can select a Vouch tone for browser pushes while the HOME page is open.
  • Review housekeeping productivity with HOME AI - HOME AI can compare room-assignment productivity, completion, sections, and inspection coverage using manager-facing analytics.
  • Compare room workload with HOME AI - HOME AI adds Room Assignment measures for completion, credits, cleaning time, and workload status counts.
  • Review guest and creator details in tasks - Task details show Guest Name and Created By when those values are available.
  • See task creators in Task Manager - Task Manager rows can show the staff member who created a task when creator details are available.

2026-09-08​

  • Open your Vouch account from Catalogue V3 - Desktop Catalogue V3 users can select the account icon to open the Vouch account page in a new browser tab when configured.
  • See configured section names in HOME AI analytics - HOME AI labels Room Assignment section breakdowns with the configured section names.
  • Compare inspection outcomes with HOME AI - HOME AI can group completed inspections by Pass, Partial Pass, or Fail.
  • Review task analytics with HOME AI - HOME AI can analyze task counts, completion, and supported breakdowns within the selected task scope.
  • See guest names on task rows - Task Manager shows the guest attached to a task in its own column, or a dash when no guest context is available.

2026-09-07​

  • Compare inspection completion times by Service Type - Assignment & Inspection reports now show Service Type in Clean Room & Inspection Completion Time when Service Type is enabled.
  • Show the correct luggage direction in activity records - Task activity records now identify whether a luggage task is for delivery or collection.
  • Create Luggage Up tasks from HOME - HOME staff can choose Luggage Up or Luggage Down when creating a Luggage Service task for a room.
  • Track personal inspection checklist progress - Housekeeping attendants can check off inspection items for their own progress while keeping official inspection results unchanged.
  • Honor Service Type visibility in reports - Completion reports now hide Service Type when the property setting is disabled.

2026-09-04​

  • Update Room Status settings with HOME AI - Employee administrators can review and prepare Room Status names, order, availability, Auto Assign, or colors through HOME AI.
  • Reject incomplete inspection template uploads - Inspection template uploads now flag missing columns or required row values before the template is saved.
  • Reach enabled modules from the HOME sidebar - Managers can use More modules to reveal additional HOME navigation entries when the open sidebar cannot show every enabled module.

2026-09-03​

  • Delegate HOME work without full configuration access - The HOME administrator role manages staff and operational HOME pages while Feature Configuration stays limited to Employee Admin and Super Admin roles.
  • Clear staff selections when reassigning rooms - Room Assignment now clears a selected employee cleanly before a room is reassigned or saved.

2026-09-02​

  • Target promo codes to selected catalogue sections - Managers can apply Catalogue V3 promo codes to an entire catalogue or selected categories and subcategories.
  • Reassign completed rooms during the current day - A completed current-day room can now be reassigned to another staff member when the workload record needs correction.
  • Confirm HOME AI task search scope - HOME AI shows the resolved task tab and date, or says when a search covers all dates.
  • Review task escalation levels in HOME AI - HOME AI can show Level 1, Level 2, and Level 3 counts for in-scope tasks; later levels may also appear in earlier counts.

2026-08-31​

  • Show GEP task submission errors - GEP now displays task submission errors in a visible in-app message when a guest request cannot be sent.
  • Use HOME AI to review and prepare hotel work - Employee administrators can ask HOME AI about supported operations and prepare changes for review before confirming them.

2026-08-30​

  • Choose wake-up dates without time controls - Wake-up Call now shows a date-only calendar and keeps time selection separate, so guests do not mistake midnight for the requested call time.

2026-08-28​

  • Reorder GEP service icons with a drag handle - Managers can reorder guest homepage service icons with a dedicated handle, and the phone preview updates after the drag ends.

2026-08-27​

  • Connect AI clients through HOME MCP - Employee administrators can connect Codex or Claude to Housekeeping through HOME's built-in MCP setup and browser authorization.
  • Show OPERA reservation notes in Room Assignment - Managers and room attendants can review OPERA reservation notes from room assignments after the Reservation Notes setting is enabled.

2026-08-25​

  • Refresh Guest Room PM with current Opera room data - Today's Guest Room PM refresh can update Opera room data before the room list loads at Opera Cloud OHIP properties.
  • Draft found-item details from photos - Managers can add up to three found-item photos and review editable category and item-detail suggestions before saving a report.

2026-08-24​

  • Review Catalogue logs on smaller screens - Catalogue V3 activity logs now use readable mobile cards with translated labels and clear record details.
  • Review Catalogue orders on smaller screens - Catalogue V3 order lists now use mobile cards with key order details, status tags, and a details action.
  • Configure Catalogue V3 on smaller screens - Catalogue V3 configuration screens now adapt forms, previews, tabs, and tables to smaller screens.
  • Send popup guests to an external HTTPS page - Revbooster pop-ups can open a hotel's HTTPS product or purchase page in a new browser tab.
  • Keep Request Amenities within service hours - GEP now blocks Request Amenities submissions outside configured service hours and shows an availability message.
  • Show assistance availability before guests submit - GEP now shows inline availability messages and disables actions when timed assistance services are unavailable.

2026-08-21​

  • Stay signed in after a denied HOME action - Active HOME sessions now stay signed in when an action is denied, and the access reason appears in a global alert.

2026-08-20​

  • See missing service types in Room Assignment - Managers can turn on a warning for assigned rooms with blank Service Type values in Room Assignment.

2026-08-19​

  • Set a default service type for room assignments - Managers can choose an enabled default that pre-fills blank room assignments, while keeping a no-default option.
  • Keep guest content links working across languages - GEP uses a configured fallback when a selected guest language has no URL for a content link.
  • Find rooms without a service type - Room Assignment marks blank service types and lets managers filter for missing values before updating rooms.

2026-08-18​

  • Get direct Facility Booking guest links - Managers can get a direct guest link for an active Facility Booking entry, then open, copy, or show it as a QR code.
  • Preview GEP sections with shareable links - Operations managers can open the selected GEP page, copy its guest link, or show a QR code while reviewing homepage settings.
  • Review completed cleaning credits - Room attendants can see today's completed credits and open daily totals for a selected month and year using the hotel timezone.

2026-08-17​

  • Review item-level details in order exports - Catalogue V3 order exports now include order, item, add-on, component, request, quantity, price, and payment details for operational review.
  • Prevent duplicate GEP assistance requests - GEP service, issue, and wake-up submissions stay disabled while they are being sent, helping prevent repeat requests for the same need.

2026-08-12​

  • Send S4 completion notices for OOS/OOO and Turndown - OOS/OOO and Turndown assignments now send completion notices to the configured S4 integration alongside standard room work.

2026-08-11​

  • Open Things To Do details from guest links - Guest links with an activity reference now open the matching active Things To Do detail page; invalid links return guests to the list.
  • Open Things To Do details from guest links - Guest links with an activity reference now open the matching active Things To Do detail page; invalid links return guests to the list.

2026-08-07​

  • Open inspection checklists faster - Saved inspection checklists appear first when managers open a record, so review can start immediately.
  • Open inspection checklists faster - Saved inspection checklists appear first when managers open a record, so review can start immediately.

2026-08-06​

  • Use Total Pax for Simphony guest counts - Catalogue V3 now accepts whole-number Total Pax values for Micros Simphony Gen 2 guest counts, while keeping Pax supported.
  • Choose room statuses for each Auto Assign run - Supervisors can select any enabled combination of Dirty, Clean, and Inspected rooms before each Auto Assign run.
  • Choose room statuses for each Auto Assign run - Supervisors can select any enabled combination of Dirty, Clean, and Inspected rooms before each Auto Assign run.

2026-08-05​

  • Update room credits after completion - Managers can change job credits for current-day room assignments even after work is marked complete.

2026-08-04​

  • Send guest counts to Simphony Gen 2 - Numeric Pax values from Catalogue V3 guest forms can appear as guest counts on Micros Simphony Gen 2 orders.
  • Show clearer facility opening hours - Facility details present opening hours with clearer formatting so guests can read service times before booking.
  • Keep your Auto Assign choices - Room Assignment remembers each manager's scope, priority, and credit-limit choice for the property in the current browser.

2026-08-03​

  • Undo the last Auto Assign run - Managers can restore eligible rooms to their original assignments after the latest Auto Assign run, while rooms with started work stay unchanged.
  • See active Room Assignment filters before acting - The Filter button shows how many advanced room-assignment filters are applied, helping supervisors review the current results before changing or assigning rooms.
  • Auto Assign can assign rooms beyond credit limits - Supervisors can let Auto Assign cover eligible rooms beyond configured credit limits while balancing excess credit against each selected staff member's limit.
  • Use keyboard controls in Room Assignment - Work-date, room-type, section, and calendar controls now support keyboard focus, selection, and clear close behavior.

2026-07-31​

  • Book full Facility Booking slots when approved - Staff can confirm a manual booking for a full time slot after reviewing and accepting a capacity override.
  • Set minimum and maximum booking durations - Managers can limit duration-style Facility Booking activities to a configured range, so guests and staff choose valid start and end times.
  • See why Auto Assign is unavailable - Room Assignment now explains when Auto Assign needs a connection, today's date, staff, the staff view, or eligible rooms.
  • Auto Assign can prioritize section preferences - HOME supervisors can balance room workload or require Auto Assign to follow preferred staff for each section.
  • Soraso PMS report import is now supported - Properties using Soraso can discuss a Vouch-assisted room-status import rollout for HOME room assignments.

2026-07-29​

  • Facility Booking guest forms can hide optional contact fields - Facility Booking guest forms now follow the property settings for showing Email and Phone, and each displayed field can remain optional or be required.
  • GEP assistance forms can hide optional guest contact fields - HOME managers can now show or hide the Email and Phone fields on GEP assistance guest forms, while keeping each displayed field optional or required.

2026-07-27​

  • Room assignment supports section-based bulk selection - HOME supervisors can select eligible rooms in the current results by section and room status before applying a bulk room-assignment action.

2026-07-24​

  • Auto Assign can redistribute unstarted rooms - HOME room assignment now lets supervisors choose whether Auto Assign handles only available jobs or returns eligible unstarted rooms to the pool before balancing the workload.

2026-07-23​

  • GEP amenity search now jumps to the matching request - Guests can search Request Amenities, choose a suggestion, and jump to the matching amenity with a brief highlight; the search can also be cleared directly.

2026-07-22​

  • Send optional allergy details to Pegasus POS - Catalogue V3 now copies the Allergy (Optional) guest form field into Pegasus POS as Allergy when the guest provides a value.
  • Show only the cleaning levels guests need - Clean Room settings can independently show or hide Touch Up, Light, and Full options while keeping one option available.
  • Facilities and Things To Do controls stay available while guests browse - GEP keeps the header, category controls, and search available as guests scroll through long Facilities and Things To Do pages.
  • Clear shift warnings only after successful work - HOME now records shift activity only after successful actions, so the inactivity warning clears when a staff action completes successfully instead of on failed attempts.

2026-07-20​

  • Match offline payment labels to the catalogue language - Catalogue V3 now treats the default-language custom offline label as the matching key while still allowing translated guest-facing labels.
  • Let guests switch Hotel Info and Things To Do languages - HOME guest homepage settings can now surface language selectors for Hotel Info and Things To Do so guests can switch section copy in the configured languages.
  • Build room rosters faster and recover failed saves - HOME room assignment now uses a two-panel staff picker with bulk add, shows inactivity prompts for long shifts, and offers downloadable network diagnostics when a save fails.

2026-07-14​

  • Put Request Amenities tabs in your preferred order - HOME guest homepage settings now let managers control the order of Request Amenities tabs so guests see those assistance options in the intended sequence.

2026-07-06​

  • Show miscellaneous tasks in each staff member's language - HOME task configuration now resolves miscellaneous assistance content from the staff language first, then the current language, with English as fallback.

How Updates Are Selected​

  • Each entry must come from a source change merged into a configured product repository default branch.
  • Each entry must describe behavior that staff, managers, support teams, or guests can notice or use.
  • Each entry must identify the affected product area and the staff audience that should receive the update.