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Facility Booking Notifications

Facility Booking notifications alert staff when booking events need attention, such as new bookings, confirmations, or operational updates.

Quick Reference​

Notification TypeWhat It MeansWhat Staff Should Do
New bookingA booking was created.Review details and prepare for the booking.
Booking updateA booking changed.Check date, time, guest, and status.
Confirmation neededStaff action may be required.Open the booking and confirm according to policy.
Payment or failure noticePayment-related attention may be needed.Check booking and payment status.

Before You Start​

  • Browser notifications should be allowed if the team uses them.
  • Staff should have access to bookings.
  • Notification recipients should match the property workflow.

Review Notifications​

  1. Open Facility Booking.
  2. Check the notification area or notifications page.
  3. Open unread items first.
  4. Follow the notification link or open the related booking.
  5. Update the booking if action is required.

Troubleshooting​

Staff do not receive booking notifications​

What you see: Bookings are created, but staff do not see alerts.

Do this:

  1. Confirm browser notifications are allowed.
  2. Confirm staff is logged into the correct property.
  3. Confirm staff has access to Facility Booking.
  4. Check whether the booking appears in the booking list.