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Browse Catalogues and Items as a Guest

Guests open Catalogue V3 from a direct catalogue link, a multi-catalogue link, or a GEP entry. The guest app loads the correct merchant context first, then shows available catalogues, categories, item lists, promoted items, and item detail pages.

Use this page when managers or support teams need to reproduce what a guest sees before checkout.

Quick Reference​

Guest StepWhat It MeansStaff Check
Load and routingGuest link opens the correct merchant and catalogue path.Confirm the guest is using the intended property link or demo URL.
Catalogue selectionGuest chooses an available catalogue.Catalogue is active, visible, and ready for guests.
Notice bannerGuest sees a dismissible notice at the top of the catalogue page when enabled.Confirm the catalogue has a title, description, and optional image saved.
Item browsingGuest browses categories, promoted items, and item lists.Categories, subcategories, and items are active and ordered correctly.
Staff assistanceGuest can ask for staff help when enabled.Assistance button is enabled and staff know the follow-up path.
Item detailGuest reviews description, images, price, variants, options, add-ons, components, and extra fields.Required choices are clear and available.
Unavailable itemItem exists but cannot currently be ordered.Check active state, operating hours, availability, and show-unavailable setting.
Invalid itemGuest opened an invalid or outdated item link.Check whether the item was deleted, moved, hidden, or the link is stale.

Before You Start​

  • Confirm the guest is using the correct property or merchant link.
  • Confirm the catalogue is active and visible.
  • Confirm categories, subcategories, and items are active.
  • Confirm operating hours and item availability.
  • Confirm required languages and guest-facing labels are complete.

Reproduce Guest Browsing​

  1. Open the same guest link the guest used.
  2. Confirm the correct property or merchant context loads.
  3. Open the catalogue selection page if the link shows multiple catalogues.
  4. Select the intended catalogue.
  5. Confirm any enabled notice banner appears above the catalogue content.
  6. Browse categories, subcategories, promoted items, and item lists.
  7. Open the item detail page.
  8. Check item images, description, price, variants, options, add-ons, components, additional fields, and Revenue Booster suggestions.
  9. Add the item to cart only after all required choices are selected.

Staff Assistance​

If staff assistance is enabled for the catalogue, guests can open a staff assistance modal from the catalogue experience. Treat this as a guest request path: confirm the guest can submit the request and that staff know where to handle the resulting follow-up.

Notice Banner​

When notice banner is enabled, guests see a catalogue-level notice above the menu content before they browse items.

  • The banner can include a title, description, and optional image.
  • Guests can close the banner if they do not need to read it again.
  • Longer notice text shows a read more control in the guest page.

Language Checks​

If the catalogue offers a preferred language selector, test the guest flow in the required languages. Check catalogue names, category names, item labels, option labels, guest form fields, payment labels, and status-page text.

Troubleshooting​

Guest opens the wrong catalogue​

What you see: The guest link opens a different property, merchant, or catalogue than expected.

Do this:

  1. Confirm the URL was copied from the intended catalogue.
  2. Confirm whether the link is a direct catalogue link or multi-catalogue link.
  3. Open the catalogue demo link from the manager page and compare.
  4. Share the corrected URL only after testing it.

Item is unavailable​

What you see: Guest can see the item but cannot order it.

Do this:

  1. Check item active state and hidden state.
  2. Check catalogue, category, and item operating hours.
  3. Confirm the item has valid required options, add-ons, components, price, and POS IDs if needed.
  4. Confirm whether the catalogue intentionally shows unavailable items.

What you see: Guest opens an item link and sees an invalid or not-found state.

Do this:

  1. Search for the item in the manager item list.
  2. Confirm it was not deleted, moved, hidden, or unpublished.
  3. Confirm the guest is using a current URL.
  4. Share the catalogue link again after confirming the item is reachable.

Notice banner is missing​

What you see: The guest page loads, but the expected notice banner is not shown.

Do this:

  1. Confirm the banner is enabled in the catalogue settings.
  2. Confirm the title and description are present in the guest language.
  3. Confirm the catalogue was saved after the notice content changed.
  4. Reload the guest link and check the top of the page again.