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Set Up Lost & Found Categories

Lost & Found categories help staff classify items, apply the right handling process, and report consistently.

Quick Reference​

Setup ItemWhat It ControlsWhat To Check
Category nameHow staff classify an item.Use names staff recognize.
Required detailsWhat staff must record.Include enough detail for guest follow-up.
Storage or disposal guidanceHow the team handles the item.Match property policy.

Before You Start​

  • Confirm the property's Lost & Found policy.
  • Confirm item categories used by staff.
  • Confirm who can return, dispose, or cancel reports.

Configure Categories​

  1. Go to Settings > Lost & Found.
  2. Review existing categories.
  3. Add or update category names.
  4. Add handling guidance or required fields if available.
  5. Save changes.
  6. Confirm staff can select the category when creating a report.

Troubleshooting​

Staff cannot select the right category​

What you see: A found item does not fit any visible category.

Do this:

  1. Check whether the category exists.
  2. Confirm the category is active.
  3. Add a new category if property policy allows it.
  4. Contact support if active categories do not appear.