Set Up Lost & Found Categories

Lost & Found categories help staff classify items, apply the right handling process, and report consistently.

Quick Reference

Setup Item	What It Controls	What To Check
Category name	How staff classify an item.	Use names staff recognize.
Required details	What staff must record.	Include enough detail for guest follow-up.
Storage or disposal guidance	How the team handles the item.	Match property policy.

Before You Start

• Confirm the property's Lost & Found policy.
• Confirm item categories used by staff.
• Confirm who can return, dispose, or cancel reports.

Configure Categories

1. Go to HOME -> Lost & Found Categories.
2. Review existing categories.
3. Add or update category names.
4. Add handling guidance or required fields if available.
5. Save changes.
6. Confirm staff can select the category when creating a report.

Troubleshooting

Staff cannot select the right category

What you see: A found item does not fit any visible category.

Do this:

1. Check whether the category exists.
2. Confirm the category is active.
3. Add a new category if property policy allows it.
4. Contact support if active categories do not appear.

Related Guides

• Create and Manage Lost & Found Reports
• Return, Dispose, or Cancel a Lost & Found Report