Manage Catalogue Orders

The order list is the main operations view for guest orders.

Quick Reference

Area	What It Means	What To Do
New orders	Orders that need staff attention.	Review details and start fulfillment.
In-progress orders	Orders being prepared or handled.	Update status as work moves forward.
Completed orders	Orders fulfilled by staff.	Use for history and reporting.
Failed or payment-related orders	Orders needing review.	Check order details and payment state.

Before You Start

• Staff should know the property's order handling process.
• Payment and POS behavior should be configured.
• Guest form fields should collect the information staff need.

Manage Orders

1. Go to Catalogue V3 -> Orders.
2. Filter by date, status, catalogue, or search term.
3. Open new orders first.
4. Review item, guest, room, payment, and POS details.
5. Update the order status according to the fulfillment process.
6. Add notes if the order needs handover.

Troubleshooting

Order is missing from the list

What you see: Staff expect an order but cannot find it.

Do this:

1. Clear filters.
2. Check date range and catalogue filters.
3. Search by guest, room, or order reference.
4. Check whether the guest reached a success or failure page.

Related Guides

• Review Order Details
• Guest Cart, Checkout, and Payment