Roles and Access
Access controls decide which product areas, pages, and actions a staff member can use.
Quick Reference
| Access Check | Why It Matters | What To Do |
|---|---|---|
| Property | Staff may belong to more than one property. | Confirm the staff member is working in the expected property. |
| Module | HOME, Facility Booking, and Catalogue V3 can be enabled separately. | Confirm the product area is enabled before troubleshooting page access. |
| Role | Some operational pages require manager-level access. | Compare the staff role with the action they need to perform. |
| Assignment | Some workflows depend on team, department, or staff assignment. | Check assignment setup when the page opens but records are missing. |
Common Roles
| Role Type | Typical Access | Notes |
|---|---|---|
| Admin | Setup, staff management, settings, and reporting. | Usually needed during implementation. |
| Manager | Daily operations, assignment, reports, and module settings. | Used by department heads and supervisors. |
| Staff | Assigned work, operational updates, and mobile flows. | Used by room attendants, facility staff, and order handlers. |
| Support | Troubleshooting and review access. | Access depends on property policy. |
Before You Start
- Confirm the staff member is using the correct property.
- Confirm the staff member has the expected role.
- Confirm the module is enabled for the property.
- Confirm the staff member is assigned to the correct department or team when required.
How Access Behaves
- Staff who are not logged in are sent back to the login flow.
- Staff who open a page that requires a different role see a not-authorized message and are returned to a safer page.
- Staff who are already logged in and open the login page are sent to their default HOME page.
- Some staff mobile pages are separate from manager pages, even when they support the same operational workflow.
Troubleshooting
Staff cannot see a module
What you see: The staff member logs in but does not see HOME, Facility Booking, or Catalogue V3.
Do this:
- Confirm the staff member is in the correct property.
- Check whether the module is enabled for that property.
- Check the staff member's role.
- Ask the staff member to log out and log in again.
Staff sees a not-authorized message
What you see: The page does not open, or staff are sent back after trying to open it.
Do this:
- Confirm the staff member should have access to that page.
- Check whether the page is manager-only or staff-facing.
- Ask a manager to open the same page.
- Update the staff role or assignment if the access is expected.
Staff can view a page but cannot update records
What you see: The page opens, but update actions are hidden or blocked.
Do this:
- Confirm the staff member should have edit access.
- Check whether the record is already closed or completed.
- Ask a manager to try the same action.
- Contact support if managers are also blocked.