Skip to main content

Review Facility Booking Logs

Facility Booking logs help managers and support teams understand booking changes, staff actions, notification history, and troubleshooting context.

Quick Reference​

Log AreaUse It ForWhat To Check
Booking logs modalReviewing changes from a booking detail page.Log date, username, and message.
Facility logs listSearching broader Facility Booking events.Date range, keyword, user, booking, or facility context.
Support evidenceExplaining a booking change or missing notification.Timestamp, staff user, booking ID, and action message.

Review Logs From a Booking​

  1. Open the booking detail.
  2. Open the logs modal.
  3. Review log date, username, and message.
  4. Compare the log with booking status, payment status, and guest details.
  5. Capture the relevant log details when escalating.

Review the Logs List​

  1. Go to Facility Booking -> Logs.
  2. Select the date range.
  3. Search by booking, staff user, facility, or keyword where available.
  4. Review pagination for older entries.
  5. Open the related booking if more context is needed.

Troubleshooting​

Expected log is missing​

What you see: A manager expects a booking change to appear in logs, but cannot find it.

Do this:

  1. Check the date range.
  2. Clear search filters.
  3. Search by booking ID, guest, staff user, or facility.
  4. Check the booking logs modal and the Facility logs list.
  5. Escalate with the booking ID and approximate change time.