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Languages and Notifications

Use this guide before go-live and when staff report missing alerts or incorrect language display.

Quick Reference​

AreaWhat It ControlsWhat To Check
Staff language labelsHOME staff pages use configured labels for menus, buttons, filters, status text, and miscellaneous task content.Confirm the staff member is using the expected language and property.
Guest-facing translationsGEP, Facility Booking, and Catalogue V3 use configured guest-facing text.Confirm required guest languages have completed fields before publishing.
Notification permissionBrowser or device permission controls whether push alerts appear outside the app.Confirm permission is allowed on the staff member's browser or device.
Notification soundHOME can play a selected Vouch tone for browser pushes while the page is open.Check Account Settings > Notification sound, browser permission, and autoplay behavior.
Notification historyHOME and Facility Booking keep notification lists for review.Check date, segment, and module filters before escalating.
Offline stateSome notification and filter actions are disabled while offline.Reconnect and refresh before changing configuration.

Before You Start​

  • Confirm the product area: HOME, GEP, Facility Booking, or Catalogue V3.
  • Confirm whether the issue affects staff text, guest text, or notifications.
  • Confirm the staff member is in the expected property.
  • Confirm the relevant module is enabled for the property.

Language Checks​

  1. Confirm the expected language is enabled for the property or guest flow.
  2. For manager-configured guest text, open the related configuration page.
  3. Check the default language first, then the translated language fields.
  4. Confirm required titles, labels, descriptions, and form fields are not blank.
  5. Preview or reload the guest/staff page after saving changes.

HOME staff screens use shared labels for many operational controls. For miscellaneous assistance items, HOME uses the staff language preference first, then the current language, then English. If one label looks wrong across several HOME pages, treat it as a shared language issue. If only one configured guest item is wrong, check that item's translated field first.

Notification Checks​

  1. Confirm browser notifications are allowed.
  2. Confirm the staff member can open the related HOME or Facility Booking page.
  3. Confirm the source record exists, such as a task, room assignment, Lost & Found report, DM Log item, or booking.
  4. Open notification history and clear date or segment filters.
  5. Ask another staff member with the same role to check whether they receive the alert.

HOME manager notifications can be filtered by date and segment. Staff notifications in the room attendant flow can be filtered by tab and date. Facility Booking notifications have their own notification list.

Choose a HOME notification sound​

Managers and staff can choose a Vouch tone for browser pushes received while the HOME page is open. Custom sound is best-effort: browser autoplay rules can block playback, and HOME does not promise a custom in-app sound when the tab is closed.

  1. Open Account Settings from your HOME shell.
  2. In Notification sound, select a tone under Choose a sound.
  3. Select Loud Attention (Bright Melody) when you need the most prominent Vouch tone, or choose another available tone.
  4. Click Enable sound and complete the preview.
  5. Keep the HOME page open when you need custom sounds for browser pushes.
  6. Click Turn off when custom sound is no longer needed.

Choose Default to follow browser and operating-system notification settings. In the iOS app, use the native sound selector; it does not change iPhone system sounds.