HOME Overview
HOME is the operational hub for hotel teams. It connects room readiness, staff assignment, GEP assistance follow-up, task work, Preventive Maintenance, Lost & Found, DM Log, Guest Experience Platform configuration, and reporting.
What HOME Manages
| Area | What It Does | First Guide |
|---|---|---|
| Housekeeping | Room status, room queue, assignment, rooms, room types, sections, and reports. | Use the Housekeeping Dashboard |
| GEP Assistance Requests | Guest-started assistance requests that staff handle as operational work. | GEP Assistance Requests |
| Guest Experience Platform | Guest-facing homepage, digital compendium content, assistance, promotions, and launch points into Catalogue V3 and Facility Booking. | GEP Overview |
| Task Manager | Staff task assignment, tracking, and reports. | Use the Task Board |
| Preventive Maintenance | Scheduled and ad hoc maintenance checks. | Configure Preventive Maintenance Checklists |
| Lost & Found | Lost and found item reports, return actions, and disposal records. | Set Up Lost & Found Categories |
| DM Log | Duty manager notes, incidents, follow-ups, and handover summaries. | Set Up DM Log Categories |
Shared HOME Pages
| Page Or Control | What Staff See | What To Check |
|---|---|---|
| Manager navigation | Managers move between dashboards, settings, operations, reports, logs, notifications, and module pages from the HOME navigation. | Confirm the staff member has manager access if the page is not visible. |
| Staff navigation | Room attendants and task attendants use the staff top and bottom navigation for assigned work, notifications, security, and mobile actions. | Confirm the staff member is on the expected staff workflow. |
| Settings | Managers configure property-level HOME settings such as collection, column, and webhook job behavior used by operational records. | Confirm settings are complete before go-live or before changing reporting/log behavior. |
| Feature Configuration | Managers turn HOME modules on or off for assignment, DM Log, Preventive Maintenance, Lost & Found, In-house Store, F&B, live chat, and Facility Booking. | Confirm a feature is enabled before troubleshooting missing menus or notifications. |
| Security | Managers and staff can update account security from their role-specific HOME shell. | Use Roles and Access when the page is not available. |
| Notifications | Managers review notification history by date and segment; staff review notifications from the room attendant flow. | Use Notifications Not Working when alerts are missing or delayed. |
| Activity Log | Managers search HOME activity logs by user, location, description, and created date. | Use logs for support review when a record changed unexpectedly. |
| Offline state | HOME disables or greys out some actions when the browser is offline and shows failed update prompts when a staff action cannot sync. | Ask staff to reconnect and retry before escalating. |
Typical Daily Workflow
- Managers review the dashboard and room queue.
- Managers assign rooms, tasks, or follow-up work to staff.
- Staff update tasks, GEP assistance requests, room status, or Lost & Found records.
- Duty managers add handover notes in DM Log.
- Managers review reports before end-of-day handover.
Setup Dependencies
- Staff access and roles must be correct.
- Required modules should be enabled in Feature Configuration.
- Manager settings should be saved before staff start daily operations.
- Rooms, room types, and sections should be configured before housekeeping workflows.
- Task, Lost & Found, PM, and DM Log categories should be configured before daily operations.
- Notification permissions and language display should be checked before launch.
- Catalogue V3 and Facility Booking should be configured before GEP menu items route guests into those flows.