HOME Overview
HOME is the operational hub for hotel teams. It connects room readiness, staff assignment, guest room requests, task work, Preventive Maintenance, Lost & Found, DM Log, Guest Experience Platform configuration, and reporting.
What HOME Manages
| Area | What It Does | First Guide |
|---|---|---|
| Housekeeping | Room status, room queue, assignment, rooms, room types, sections, and reports. | Use the Housekeeping Dashboard |
| Room Requests | Guest or staff service requests tied to rooms. | Create Room Requests |
| Guest Experience Platform | Guest-facing homepage, digital compendium content, services, promotions, and launch points into Catalogue V3 and Facility Booking. | GEP Overview |
| Task Manager | Staff task assignment, tracking, and reports. | Use the Task Board |
| Preventive Maintenance | Scheduled and ad hoc maintenance checks. | Configure Preventive Maintenance Checklists |
| Lost & Found | Lost and found item reports, return actions, and disposal records. | Set Up Lost & Found Categories |
| DM Log | Duty manager notes, incidents, follow-ups, and handover summaries. | Set Up DM Log Categories |
Typical Daily Workflow
- Managers review the dashboard and room queue.
- Managers assign rooms, tasks, or follow-up work to staff.
- Staff update tasks, requests, room status, or Lost & Found records.
- Duty managers add handover notes in DM Log.
- Managers review reports before end-of-day handover.
Setup Dependencies
- Staff access and roles must be correct.
- Rooms, room types, and sections should be configured before housekeeping workflows.
- Task, Lost & Found, PM, and DM Log categories should be configured before daily operations.
- Catalogue V3 and Facility Booking should be configured before GEP menu items route guests into those flows.