HOME Overview
HOME is the operational hub for hotel teams. It connects room readiness, staff assignment, GEP assistance follow-up, task work, Preventive Maintenance, Lost & Found, DM Log, Guest Experience Platform configuration, and reporting.
What HOME Manages
| Area | What It Does | First Guide |
|---|---|---|
| HOME AI | Operations assistant for supported HOME questions, settings guidance, and reviewed changes. | Use HOME AI |
| Housekeeping | Room status, room queue, assignment, rooms, room types, sections, and reports. | Use the Housekeeping Dashboard |
| GEP Assistance Requests | Guest-started assistance requests that staff handle as operational work. | GEP Assistance Requests |
| Guest Experience Platform | Guest-facing homepage, digital compendium content, assistance, promotions, and launch points into Catalogue V3 and Facility Booking. | GEP Overview |
| Task Manager | Staff task assignment, tracking, and reports. | Use the Task Board |
| Preventive Maintenance | Scheduled and ad hoc maintenance checks. | Configure Preventive Maintenance Checklists |
| Lost & Found | Lost and found item reports, return actions, and disposal records. | Set Up Lost & Found Categories |
| DM Log | Duty manager notes, incidents, follow-ups, and handover summaries. | Set Up DM Log Categories |
Shared HOME Pages
| Page Or Control | What Staff See | What To Check |
|---|---|---|
| Manager navigation | Managers move between dashboards, settings, operations, reports, logs, notifications, and module pages from the HOME navigation. | Confirm the staff member has manager access if the page is not visible. |
| Staff navigation | Room attendants and task attendants use the staff top and bottom navigation for assigned work, notifications, security, and mobile actions. | Confirm the staff member is on the expected staff workflow. |
| Settings | Managers configure property-level HOME settings such as collection, column, and webhook job behavior used by operational records. | Confirm settings are complete before go-live or before changing reporting/log behavior. |
| Feature Configuration | Employee Admins and Super Admins turn HOME modules on or off for assignment, DM Log, Preventive Maintenance, Lost & Found, In-house Store, F&B, live chat, and Facility Booking. | Confirm a feature is enabled before troubleshooting missing menus or notifications. |
| Security | Managers and staff can update account security and choose browser notification sounds from their role-specific HOME shell. | Use Roles and Access when the page is not available. |
| Notifications | Managers review notification history by date and segment; staff review notifications from the room attendant flow. | Use Notifications Not Working when alerts are missing or delayed. |
| Activity Log | Managers search HOME activity logs by user, location, description, and created date. | Use logs for support review when a record changed unexpectedly. |
| Offline state | HOME disables or greys out some actions when the browser is offline and shows failed update prompts when a staff action cannot sync. | Ask staff to reconnect and retry before escalating. |
Use More modules in the HOME sidebar
When more manager modules are available than fit in the open HOME sidebar, HOME shows More modules below the visible menu. Click it to reveal the next module entries.
Typical Daily Workflow
- Managers review the dashboard and room queue.
- Managers assign rooms, tasks, or follow-up work to staff.
- Staff update tasks, GEP assistance requests, room status, or Lost & Found records.
- Duty managers add handover notes in DM Log.
- Managers review reports before end-of-day handover.
Setup Dependencies
- Staff access and roles must be correct.
- Required modules should be enabled in Feature Configuration.
- Manager settings should be saved before staff start daily operations.
- Rooms, room types, and sections should be configured before housekeeping workflows.
- Task, Lost & Found, PM, and DM Log categories should be configured before daily operations.
- Notification permissions and language display should be checked before launch.
- Catalogue V3 and Facility Booking should be configured before GEP menu items route guests into those flows.
HOME AI
HOME AI is an operations copilot available to supported HOME manager roles when the property rollout is enabled. Ask about current operations or describe a supported change. HOME AI can ask follow-up questions, show an action preview, and open a relevant HOME setting or task result. Check Roles and Access if HOME AI is not available for an account.
Review the preview before confirming a change. HOME AI does not apply a prepared change until you confirm it.
HOME AI opens with prompts for a cleaning task, a seven-day housekeeping completion-rate trend, and adding an employee with a role. Use a prompt as a starting point or ask your own supported question.
While HOME AI works, the progress card shows the current stage, such as Reviewing your request, Checking current hotel information, Looking up HOME guidance, or Preparing a change for your review. Use the stage to understand whether HOME AI is reading information, finding a screen, reviewing data, or preparing a change.
After a task search, check the Task scope line below the response. It shows the resolved task tab and date, or indicates when the search covers all dates, so you can confirm the results match your request before acting.
Review Task Escalation Levels
Ask HOME AI for a breakdown of escalated tasks by level. It can show separate counts for Escalation Level 1, Escalation Level 2, and Escalation Level 3 within the selected task scope.
These counts overlap. A task that reaches Level 3 can also appear in the Level 1 and Level 2 counts. To see the distinct number of escalated tasks, ask for Task Count with the Escalated filter or ask for Escalation Rate instead of adding the level counts together.
Review housekeeping analytics with HOME AI
Ask HOME AI for manager-facing analytics across Room Assignments, Inspections, and Tasks. Supported examples include employee productivity, section breakdowns, Average Cleaned Room (%), completion milestones, Rooms Inspected (%), and inspection outcomes.
- Ask HOME AI for the metric, grouping, and date range you need.
- Review the returned chart or table and confirm the displayed date scope.
- Use Employee, Section, Overall Inspection Status, or another supported grouping when you need a breakdown.
- Treat Productivity (Credits/Minute) as unavailable when no positive cleaning time is recorded; do not replace it with zero.
For inspection coverage, ask for Rooms Inspected (%). For inspection outcomes, ask for Inspection Count grouped by Overall Inspection Status so Pass, Partial Pass, and Fail remain separate.
For an employee-specific Room Assignment report, include the employee's name and the date range you want. HOME AI resolves the name against the historical assignment data and shows the resolved employee scope with the results. If the name is ambiguous or cannot be verified, HOME AI does not return a report for that identity.
Update Room Status settings with HOME AI
Supported HOME manager accounts can ask HOME AI to review or prepare Room Status changes for housekeeping. Supported changes include status names, enabled state, order, Auto Assign behavior, and status colors.
- Sign in with a supported HOME manager account.
- Open HOME AI from the HOME sidebar.
- Ask HOME AI to update the Room Status setting you need.
- Review the current value and proposed change in the preview.
- Confirm the change only when the affected statuses and values are correct.
HOME AI reads the current Room Status configuration before preparing a change. If a request is unclear, answer the follow-up question instead of confirming an unintended status update.
Use HOME AI
- Sign in with a supported HOME manager account.
- Open HOME AI from the HOME sidebar.
- Ask an operational question or describe the change you want to prepare.
- Answer any follow-up questions.
- Review the action preview, then confirm or cancel it.
Review HOME AI task changes
HOME AI can prepare supported changes to live Housekeeping tasks. When you ask to change a scheduled task's activation time, provide both the activation date and time. The preview shows the hotel's timezone and keeps the task's service dates unchanged unless you explicitly include another change.
- Only tasks with Scheduled status can be rescheduled.
- Assigning a scheduled task keeps it scheduled; it does not activate the task or change its activation time.
- Changing a scheduled task to Requested activates it now. Existing automatic-assignment rules may assign it to an eligible employee.
If HOME AI says that an operation result could not be verified, check the affected task in Tasks or the affected room assignment before preparing another change. Do not repeat the change until you confirm the current record state.
Connect an AI client with MCP
Employee Admin accounts can also connect Codex or Claude to Housekeeping through the built-in MCP setup.
- Open MCP Setup from the HOME sidebar.
- Wait for the page to show that Housekeeping MCP is ready.
- Click Copy Codex MCP Config or Copy Claude MCP Config.
- Follow the client-specific instructions shown after copying, then complete browser authorization.
- Reconnect after switching hotels, signing out, or when the MCP session expires.
Authorization follows the active hotel and the permissions of the signed-in account.