Reports or Exports Missing Data
Use this page when managers cannot find expected data in reports, exports, logs, or activity history.
Symptom Table
| Symptom | Common Cause | First Check |
|---|---|---|
| Report count looks low | Date range, filters, status, or selected property is wrong. | Clear filters and check the source record. |
| Export is empty | Date range or permissions do not include records. | Confirm records exist before exporting. |
| Recent data is missing | The source record has not synced or the page needs refresh. | Refresh and check the source list. |
| Activity log is missing a change | Search text, pagination, or selected property is hiding it. | Search by user, location, or description. |
| Staff cannot open report or log pages | Role or module access is missing. | Confirm manager access and module enablement. |
What To Check
- Confirm the manager is in the expected property.
- Confirm the source record exists in the operational page.
- Clear filters, search text, and date ranges.
- Reapply one filter at a time.
- Refresh the page before exporting or escalating.
- Ask another manager to open the same report or log page.
HOME Activity Log
The HOME Activity Log helps managers review changes by user, location, description, and created date. Use it when a record changed unexpectedly or support needs evidence of what happened.
When reviewing HOME logs:
- Search using a staff name, location, or short description.
- Check pagination if the expected record is older.
- Confirm the manager has selected the correct property.
- Compare the log with the source record, such as a task, room assignment, Lost & Found report, or DM Log entry.
Escalate To Support
Contact support if:
- The source record exists but never appears in the expected report or log.
- Two managers see different results with the same filters.
- Export fails after filters are cleared.
- Activity history is missing for an operationally important change.