Language or Translation Looks Wrong
Use this page when staff or guests see text in the wrong language, untranslated content, or blank labels.
Symptom Table
| Symptom | Common Cause | First Check |
|---|---|---|
| Staff label looks wrong | Shared HOME label or selected language is not what staff expected. | Confirm staff language and property. |
| Guest text appears in the wrong language | The guest flow is using the default language or the translated field is missing. | Check the configured guest language fields. |
| Text appears blank | Required translated field is empty. | Check the item, form, category, page, or facility field. |
| Only one item is wrong | The specific configured record has incomplete translation. | Check that record before checking global language setup. |
| Many pages show the same wrong label | Shared language source may be wrong. | Capture examples from more than one page before escalating. |
What To Check
- Confirm the expected language.
- Confirm the property and module.
- Open the configuration page for the affected content.
- Check the default language field.
- Check the translated language field.
- Save any missing text and reload the guest or staff page.
HOME Staff Labels
HOME staff screens use shared labels for navigation, filters, statuses, buttons, and table columns. If the same label is wrong in several HOME pages, collect screenshots from each page and escalate after confirming the selected language.
If only one configured page or menu item is wrong, check the manager configuration for that item first.
Guest-Facing Content
For guest-facing content, check the record the guest opened:
- GEP homepage, assistance, hotel info, promotions, and facility launch entries.
- Facility Booking categories, facilities, terms, policy, price descriptions, and guest email text.
- Catalogue V3 catalogues, categories, subcategories, items, guest form fields, payment labels, surcharges, and order email text.
Escalate To Support
Contact support if:
- Required language fields are filled but the guest still sees blank text.
- Shared staff labels are wrong across several HOME pages.
- The issue affects more than one product area.
- Language display changes do not appear after saving and refreshing.