Notifications Not Working
Use this page when staff do not receive expected notifications for requests, tasks, bookings, or operational updates.
Symptom Table
| Symptom | Common Cause | First Check |
|---|---|---|
| No browser notifications | Browser permission is blocked. | Check browser notification permission. |
| One staff member misses alerts | Staff account or role issue. | Confirm role and property. |
| Whole team misses alerts | Notification setup or module issue. | Check whether records appear in the module list. |
| Notification arrives late | Network, device, or browser state. | Refresh and check the source record. |
What To Check
- Confirm the staff member is logged in.
- Confirm the selected property is correct.
- Confirm browser notifications are allowed.
- Confirm the source record exists in the related list.
- Confirm staff has access to the module.
- Check whether another staff member receives the notification.
Escalate To Support
Contact support if:
- The record exists but no staff member receives notifications.
- Notifications stopped for more than one module.
- Browser permission is allowed but notifications never appear.