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Review Logs and Export Orders

Catalogue V3 exports help managers review order data outside the order list. Catalogue activity logs help support and managers investigate configuration changes, staff actions, and unexpected catalogue behavior.

Quick Reference​

AreaUse It ForWhat To Check
Order exportDownloading order data for reporting or reconciliation.Catalogue, date range, filters, and expected record count.
Activity logsReviewing catalogue changes or staff actions.Date range, search, user, location, language, and description.
PaginationFinding older log entries.Move through pages before treating a log as missing.
Support evidenceCollecting context for an issue.Export file, log timestamp, user, affected catalogue, and order reference.

Export Orders​

  1. Go to Catalogue V3 -> Orders.
  2. Set the date range and catalogue filters.
  3. Confirm the order list shows the expected records.
  4. Use the export action.
  5. Open the exported file and confirm it includes the expected period and catalogue.
  6. Share the export only according to the property's data policy.

If the export is empty, return to the order list and confirm records exist with the same filters.

Exported order fields​

The export creates one row for each ordered item. Order-level values repeat on each item row so managers can keep order context while filtering or reconciling the spreadsheet.

The spreadsheet includes:

  • Order number, guest name, room number, order date, currency, and order total.
  • Payment option, payment status, POS failure, and failed send to HOME status.
  • Order note, category, subcategory, item, and quantity.
  • Item price before tax and service, item total, variant, add-ons, components, and item requests.

Review Catalogue Activity Logs​

  1. Go to Catalogue V3 -> Logs.
  2. Select the date range.
  3. Search by user, location, language, description, catalogue, or relevant keyword where available.
  4. Review pagination if the expected log is older.
  5. Open or compare the affected catalogue, item, or order when needed.
  6. Escalate with the log timestamp, user, description, and affected record.

Catalogue configuration changes in the activity log​

Catalogue V3 records activity when a manager changes:

  • Notice banner activation.
  • Notice banner title, description, or image.
  • In-house order confirmation email activation.

Use the user, language, date range, and description filters to narrow the change you are checking.

Troubleshooting​

Export is missing orders​

What you see: The exported file does not include expected orders.

Do this:

  1. Confirm the orders appear in the order list.
  2. Check date range, catalogue filter, status filter, and search text.
  3. Clear filters and export again if needed.
  4. Compare the export period with the operation period being reviewed.

Activity log is missing​

What you see: Managers expected to find a change in Catalogue V3 logs, but it is not visible.

Do this:

  1. Clear search text and filters.
  2. Check date range and pagination.
  3. Search by user, location, language, or a shorter description keyword.
  4. Confirm the change happened in Catalogue V3 rather than HOME or another module.