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Review Housekeeping Reports

Housekeeping reports help managers review cleaning activity, operational history, service reject records, do-not-disturb records, and inspection follow-up.

Quick Reference​

ViewWhat It ShowsWhat To Check
Efficiency reportCleaning activity for a selected date, grouped by staff member.Search for a staff member or room, then review room counts and average cleaning time.
History reportRecords for the report types available to your property.Choose a report type, apply the filters that appear, and export when needed.
SR-DND reportSeparate Service Reject and DND lists for a selected date.Search for a room or staff member, then export the results when needed.
Clean Room & Inspection Completion TimeThe latest room-assignment row for each room, grouped by inspector, with room attendant, cleaning, and inspection details and Service Type when enabled.Review each inspector's rooms, room attendant names, group totals, grand totals, departure date, and completion time.
Inspection listInspection work and review state.Use it to find inspection items that still need action.
Inspection templatesTemplates that define what staff inspect.Review templates before changing inspection standards.

Before You Start​

  • You need manager access to HOME.
  • Rooms and staff should already be configured.
  • Know the date, room, staff member, or report type you need to review.

Efficiency Report​

  1. Go to Reports > Efficiency Report.
  2. Select the date to review.
  3. Use Search to find a staff member or room.
  4. Review each staff member's room count and average cleaning time.
  5. Open a staff member's section to review the job date, room number, and cleaning time for each room.
  6. Select Export to download the displayed report data.

History​

  1. Go to Reports > History.
  2. Choose a Report Type. The available report types depend on the modules enabled for your property.
  3. Select the date and locations to review.
  4. Apply the filters that are available for the selected report type.
  5. Review the matching records and move between pages when more results are available.
  6. Select Export to download the applicable history records.

SR-DND Report​

  1. Go to Reports > SR-DND Report.
  2. Select the date to review.
  3. Use Search to find a room or staff member.
  4. Review the Service Reject list and the DND list separately.
  5. Check records that need housekeeping or duty-manager follow-up.
  6. Select Export to download the Service Reject and DND data as an Excel file.

Review Inspections​

  1. Go to Inspections.
  2. Review open, in-progress, or completed inspection records.
  3. Open an inspection when failed items or notes need manager follow-up.
  4. Confirm follow-up tasks are created when inspection issues require work after the inspection.

When you open a record with a saved checklist, the checklist appears first, so you can start reviewing immediately.

Review Clean Room and Inspection Completion Times​

The Assignment & Inspection dashboard includes a Clean Room & Inspection Completion Time table for the latest room-assignment row for each room in the selected scope.

  1. Open Dashboard > Assignment & Inspection.
  2. Scroll to Inspection Metrics.
  3. Locate Clean Room & Inspection Completion Time.
  4. Review the inspector, room attendant, room number, Service Type, housekeeping status, room status, Departure Date, completion times, checklist name, score, and overall inspection status.
  5. Use the available dashboard filters to narrow the review by date, room type, or staff member.

The Service Type column appears when Service Type is enabled for the property. If Service Type is disabled, HOME omits that column from the table.

The Room Attendance Name column identifies the room attendant matched to each room assignment. For a previous-day cleaning assignment, HOME includes the cleaning date beside the attendant's name.

The table groups room rows by Inspector Name and adds a Totals for [inspector] row for each group, followed by Grand totals. Total Inspection is totaled for each group and the report; Avg Time Gap (mins) is averaged.

The table shows every room in the selected scope, including the latest row when an inspection is not complete. Use Departure Date to coordinate turnover; HOME displays it as DD/MM/YYYY.

Maintain Inspection Templates​

  1. Go to Settings > Inspection.
  2. Review existing templates before editing standards.
  3. Add or update inspection sections and checklist items.
  4. Save changes before staff start the next inspection cycle.
  5. Tell staff when template changes affect what they must check.

Troubleshooting​

Report data looks missing​

What you see: A report does not show the expected records.

Do this:

  1. Confirm the selected date.
  2. Clear the search or review the filters for the selected report type.
  3. Confirm the source record exists in the relevant operational page.
  4. Ask another manager to open the same report.

Inspection item is missing​

What you see: Staff cannot find an inspection item they expected.

Do this:

  1. Check the inspection template.
  2. Confirm the template was saved before the inspection started.
  3. Confirm staff are opening the correct inspection record.
  4. Update the template only after confirming the property standard.

Still Stuck?​

Contact support with the report name, selected date, report type or filters, and the room or staff member you expected to find.