Review Order Details
Order details show the information staff need to fulfill, troubleshoot, or hand over an order.
Quick Reference
| Detail Area | Why It Matters | What To Check |
|---|---|---|
| Guest details | Identifies who placed the order. | Name, room, contact, table, or notes. |
| Items | Shows what was ordered. | Quantity, options, add-ons, and item notes. |
| Payment | Shows how payment was handled. | Paid, pending, failed, charge to room, pay at counter. |
| POS | Shows POS posting state if enabled. | Success, pending, or error. |
| Timeline | Shows order changes. | Useful for support and handover. |
Before You Start
- Open the order from the order list.
- Confirm you are reviewing the correct property and date.
- Confirm the staff member has permission to update orders.
Review an Order
- Open Catalogue V3 -> Orders.
- Select the order.
- Review guest details.
- Review ordered items, quantities, options, and notes.
- Check payment and POS state.
- Update status or add notes according to the property process.
Troubleshooting
POS error appears on an order
What you see: The order exists, but POS posting failed or is pending.
Do this:
- Confirm the order should post to POS.
- Check whether item or payment mapping is missing.
- Follow the property's manual handling process.
- Contact support if multiple orders show the same POS state.