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Configure the Guest Homepage

The guest homepage settings are the HOME configuration side of Guest Experience Platform. Managers use them to control the guest-facing entry point for property information, services, promotions, and links into guest workflows.

GEP itself is broader than this settings page. The guest app renders the homepage and can route guests into Assistance Requests, Catalogue V3, Facility Booking, digital compendium content, and promotions.

Quick Reference​

AreaWhat It ControlsWhat To Check
General homepageGuest-facing branding, default homepage presentation, and baseline behavior.Confirm the page opens cleanly on mobile before linking guests to it.
Homepage sectionsWhich content guests see first.Keep the most important actions easy to find.
Side-menu sectionsGeneral, Assistance, Rate Us, Activity, Facilities, Things To Do, Hotel Info, Promotion, and Revbooster setup.Review each enabled section before go-live.
Request Amenities orderThe order guests see for request-amenity tabs inside Assistance.Confirm the property-configured order before testing the guest page.
Service iconsShortcut buttons and labels guests use to open configured services.Confirm every icon opens the intended guest flow.
Images and textGuest-facing presentation.Use current property wording and approved images.
Services and linksActions guests can open from GEP.Confirm each link opens the right guest flow.
Hotel Info contentPolicies and links shown in the digital compendium.Make sure every policy has a category so guest grouping stays visible.
Section language selectorHotel Info and Things To Do can show a language picker when configured.Confirm the selector offers the expected languages and updates the section copy.
Language fieldsGuest-facing translations.Check required languages before publishing.
Phone previewsMobile previews shown while configuring GEP content.Use the preview as a first check, then test the real guest page.

Before You Start​

  • Confirm the property content owner.
  • Prepare approved guest-facing text and images.
  • Confirm which services should be visible to guests.
  • Confirm whether the homepage should route guests into Assistance Requests, Catalogue V3, or Facility Booking.
  • Confirm required guest form fields, rating questions, hotel information categories, and promotion content before publishing guest-facing links.

Configure the Homepage​

  1. Go to Settings > Guest Homepage.
  2. Start with Settings > Guest Homepage > General (tab) > Homepage General.
  3. Move through the side-menu sections for Assistance, Rate Us, Activity, Facilities, Things To Do, Hotel Info, AI Voice Call, Promotion, and Revbooster.
  4. Update titles, descriptions, images, icon labels, and visible actions.
  5. In Settings > Guest Homepage > General (tab) > Services Icon , drag each service from its grip handle into the order guests should see.
  6. Set the Request Amenities tab order if the property wants a custom sequence for those guest options.
  7. Enable or disable content according to the property go-live plan.
  8. Check language fields and section-level language selectors if the property supports more than one guest language.
  9. Save changes.
  10. Open the phone preview for the section you changed.
  11. Open the guest-facing page and confirm the real guest flow behaves as expected.

Configure AI Voice Calls​

Eligible hotel administrators can make an AI voice assistant available from the GEP guest page. The assistant answers guest calls with AI and does not ring hotel staff.

Before enabling the feature, prepare one approved PDF with hotel facilities, policies, opening hours, and guest information. The PDF must be 6 MB or smaller.

Prepare hotel information before AI voice

52-second walkthrough

English narration and captions. This video is a recreation of the HOME interface using demo data.

Download the walkthrough

Read the English transcript

Prepare your hotel information before enabling AI voice for guests.

In HOME, open Settings, then Guest Homepage. Select AI Voice Call in the Configuration menu.

Choose your approved hotel-information PDF, six megabytes or less. Select the file, click Open, then click Upload PDF.

Wait for Ready for AI voice. The toggle stays unavailable while the document is preparing.

Preparation failed? Click Retry. No new upload is needed.

Once your hotel’s AI voice policy is confirmed, turn on Voice assistant and test the live guest page.

Guests speak to an AI assistant using your hotel information. It does not ring hotel staff.

  1. Go to Settings > Guest Homepage.
  2. Select AI Voice Call in the configuration side menu.
  3. Choose or drop the hotel-information PDF into the upload area.
  4. Click Upload PDF. To replace an existing file, choose the replacement PDF and click Replace PDF.
  5. Wait for the document status to change from queued or processing to Ready for AI voice.
  6. If preparation fails, click Retry. You do not need to upload the PDF again.
  7. Turn on Voice assistant. The setting saves when you change the toggle.
  8. Test the AI voice button from the live GEP guest page.

The Voice assistant toggle stays unavailable until the hotel information is ready. The AI voice button appears for guests only after the complete AI-only policy is confirmed and Voice assistant is on. If the property no longer wants to offer the assistant, turn off Voice assistant.

Test Guest Navigation​

Use the phone preview while editing, then test the guest page itself. The preview helps managers catch missing labels, images, and obvious layout issues before publishing. The live guest page is still the final check because it confirms the actual guest landing page, linked pages, reusable form fields, and destination flows.

When testing, confirm:

  • The landing page opens for the correct property.
  • Generic content pages show the intended title, body, images, and action buttons.
  • Service icons open the intended Assistance, Catalogue V3, Facility Booking, digital compendium, or content page.
  • Guest inputs such as text fields, counters, dates, times, ratings, image uploads, and required fields appear with clear labels.
  • Hotel Info and Things To Do language selectors show the expected language choices and update the displayed copy.
  • The language picker shows the expected language choices and does not expose incomplete translated content.

Publishing Checks​

  • Confirm outdated promotions are hidden.
  • Confirm the General homepage view has the correct property presentation.
  • Confirm service icons use guest-friendly labels and open the intended destination.
  • Confirm service icons appear in the intended order after dragging them in Settings > Guest Homepage > General (tab) > Services Icon.
  • Confirm Request Amenities tabs appear in the configured order for the property.
  • Confirm guest actions go to the right flow, such as Assistance Requests, Catalogue V3, or Facility Booking.
  • For Hotel Info content, confirm every policy has a category before saving. If any rows are missing a category, HOME shows a warning and the guest app category grouping stays hidden until the rows are updated.
  • Confirm required language fields do not show blank content.
  • Confirm the page works on a mobile screen.

Troubleshooting​

A homepage item does not appear for guests​

What you see: Managers saved a section, but guests do not see it.

Do this:

  1. Confirm the section is enabled.
  2. Check required fields such as title, image, and action link.
  3. Check language fields for the guest language being tested.
  4. Refresh the guest page.

Preview looks correct but the live guest page is wrong​

What you see: The phone preview shows the expected content, but the guest page opens a different page or old content.

Do this:

  1. Confirm the manager saved the section after previewing it.
  2. Confirm the guest is opening the correct property landing page or QR code.
  3. Check whether the service icon points to the intended guest flow.
  4. Refresh the guest page and test again on a mobile browser.

AI Voice Call is missing from configuration​

What you see: The AI Voice Call section is not visible in the Guest Homepage configuration.

Do this:

  1. Confirm you are signed in with an eligible hotel administrator account.
  2. Confirm you are working in the correct property.
  3. Ask an eligible administrator to open Settings > Guest Homepage.
  4. Contact support if the eligible account still cannot see AI Voice Call.

Guests cannot see the AI voice button​

What you see: The property enabled Voice assistant, but the button is not shown on the GEP guest page.

Do this:

  1. Confirm the hotel-information PDF is uploaded and its status is Ready for AI voice in AI Voice Call.
  2. Confirm Voice assistant is enabled.
  3. Open the live guest page for the correct property and refresh it.
  4. Contact support if the button remains missing after the configuration and guest page are refreshed.

Hotel information preparation failed​

What you see: The hotel-information document shows Preparation failed in AI Voice Call.

Do this:

  1. Click Retry beside the document.
  2. Wait for the status to return to Ready for AI voice.
  3. Turn on Voice assistant after the document is ready.
  4. Contact support if retry fails again.

Hotel Info shows a missing category warning​

What you see: HOME shows a warning that some Hotel Info policies do not have a category selected.

Do this:

  1. Open Settings > Guest Homepage > Hotel Info (tab) > Content (tab).
  2. Assign a category to each policy listed in the warning.
  3. Save the content again.
  4. If you uploaded a spreadsheet, check whether the Category column was blank or did not match an existing category name.
  5. Refresh the page and confirm the warning is gone.