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Create Facilities and Activities

Facilities and activities are the records guests or staff can book.

Quick Reference​

Field AreaWhy It MattersCheck Before Publishing
Name and descriptionExplains the offering.Guest-facing text is clear.
CategoryControls grouping.Category is active and correct.
ImagesHelps guests identify the offering.Images are current and approved.
Booking typeControls how booking is handled.Matches the operational process.
Duration limitsSets the minimum and maximum duration for Unique item and Identical item activities.Use positive whole-minute values with the minimum no greater than the maximum.
Terms and conditionsGuest acceptance before booking.Enabled only when the property requires acceptance.
Language fieldsGuest-facing translations.Required languages are filled before publishing.
Background colorGuest display theme.Color is readable with images and text.
VisibilityControls whether guests can see it.Hidden until setup is complete.

Before You Start​

  • Categories should be configured.
  • Availability and capacity rules should be ready.
  • Operations should confirm how bookings are approved or confirmed.
  • Payment and pricing rules should be approved when the booking is paid.
  • Terms, policy, and customer email wording should be ready if the guest flow uses them.

Create a Facility or Activity​

  1. Go to Facility Booking -> Facilities.
  2. Click Create.
  3. Enter the name, description, category, subcategory if used, and visible details.
  4. Add images if required.
  5. Choose the booking type.
  6. Configure duration limits when the booking type is Unique item or Identical item.
  7. Configure terms and conditions, guest policy text, pricing, payment, customer email, and display color where applicable.
  8. Configure availability, slots, capacity, booking limits, and active state.
  9. Save the record.
  10. Confirm it appears in the facility list.

Review the Facility List​

Use the facility list to find existing facilities or activities, open records for editing, and confirm visibility before go-live.

  1. Go to Facility Booking -> Facilities.
  2. Search or scan for the facility or activity.
  3. Confirm active state, category, booking type, and visibility.
  4. Open the record before changing guest-facing settings.
  5. Test the guest flow after changing booking type, pricing, capacity, or terms.

Edit an Existing Facility​

  1. Open the facility list.
  2. Select the facility or activity.
  3. Update details, availability, visibility, translations, or operational settings.
  4. Use the disable activity control only when guests should no longer book it.
  5. Save changes.
  6. Test the guest or staff booking flow if availability, pricing, payment, terms, or capacity changed.

Booking Types​

Booking TypeUse It ForWhat Changes
Time-slotGuests book one of the configured slots.Slot list, slot capacity, and slot time controls matter most.
Unique itemGuests book a unique resource.Capacity per time block may be fixed by the resource.
Identical itemGuests book from a shared pool of identical resources.Quantity and capacity controls matter most.
Queue bookingGuests join a booking queue or request flow.Staff handling and confirmation expectations should be clear.

Choose the booking type before setting detailed slot and capacity rules. Changing it later can change which controls are visible or relevant.

Configure Duration Limits​

Use duration limits when a Unique item or Identical item activity must be booked within a defined time range.

  1. Go to Facility Booking -> Facilities.
  2. Create or open a Unique item or Identical item facility.
  3. In Duration limits, enable Enable minimum and maximum duration.
  4. Enter positive whole minutes in Minimum minutes and Maximum minutes. The minimum cannot exceed the maximum.
  5. Click Save.
  6. Test the guest and staff booking flows with a duration inside and outside the configured range.

Guest-Facing Content​

Review these fields before publishing:

  • Name, description, category, and subcategory.
  • Images and background color.
  • Terms and conditions shown before confirmation.
  • Facility policy or privacy text shown during booking.
  • Price and details price wording.
  • Customer email subject and template.
  • Translations for every required guest language.

When editing a non-default language, only change translated guest-facing content. Core controls such as booking type, capacity, or payment should be reviewed in the default setup context.

Troubleshooting​

Facility does not appear for guests​

What you see: Staff created a facility, but guests cannot find it.

Do this:

  1. Confirm the facility is active and visible.
  2. Confirm its category is active.
  3. Confirm the selected date has available slots.
  4. Confirm booking rules do not hide the facility.

Facility shows the wrong booking flow​

What you see: Guest sees quantity, pax, slots, or duration fields that do not match the intended activity.

Do this:

  1. Check the facility booking type.
  2. Review slot, operational time, and capacity settings.
  3. Confirm the facility was saved after booking type changes.
  4. Test the guest flow again.