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Manage the Room Status Queue

The room status queue helps housekeeping teams move rooms from dirty or in-progress states to ready states for arrivals and room turnover.

Quick Reference​

StateWhat It MeansWhat To Do
Dirty or pendingRoom needs cleaning or review.Assign or start housekeeping work.
In progressStaff is working on the room.Monitor progress and update when complete.
Clean or readyRoom is ready for the next operational step.Inspect or release according to property process.
BlockedRoom cannot be completed yet.Add notes and escalate to the responsible team.

Before You Start​

  • Room setup must exist for the property.
  • Staff should know which section or room list they own.
  • Managers should confirm the property process for clean, inspected, and ready states.

Update Room Readiness​

  1. Go to HOME -> Room Status Queue.
  2. Filter by floor, section, room type, or status if needed.
  3. Select the room that needs an update.
  4. Review notes, assignment, and current status.
  5. Update the room status according to the completed work.
  6. Save the change and confirm the room moves to the expected queue.

Manager Checks​

  • Review rooms needed for arrivals first.
  • Check blocked rooms before the end of shift.
  • Use assignment data to rebalance staff workload.

Troubleshooting​

Room stays in the wrong queue​

What you see: Staff update a room, but it remains in the previous list.

Do this:

  1. Refresh the queue.
  2. Check active filters.
  3. Confirm the room update was saved.
  4. Confirm the room is not blocked by an inspection or maintenance state.