Skip to main content

Create, Edit, and Confirm Bookings

Staff can create or update bookings when guests book through staff, call the property, or need changes to an existing reservation.

Quick Reference​

ActionWhen To UseCheck First
CreateGuest needs a new booking.Facility, date, slot, capacity, guest details.
HoldStaff temporarily lock a selected date, slot, or duration before confirmation.Selected time and pax are valid.
Capacity overrideStaff continue a manual booking for a full time slot after confirmation.Operations approves the exception before staff continue.
Duration warningStaff see when a duration is outside the configured minimum or maximum.Review the warning before continuing the booking.
EditExisting booking details changed.Booking status and policy.
ConfirmBooking needs staff confirmation.Guest details, payment status if applicable, slot availability.
DeleteBooking should be removed according to policy.Reason is recorded and booking is not locked.

Before You Start​

  • Confirm the facility is available.
  • Confirm guest details.
  • Confirm any payment or approval requirement.
  • Confirm the staff member can edit bookings.

Create a Booking​

  1. Go to Facility Booking -> Bookings.
  2. Choose the facility or activity.
  3. Select pax, date, slot, or duration start and end time.
  4. If a duration warning appears, review it before continuing.
  5. If a selected time slot is full, review the capacity override prompt before continuing.
  6. Continue only after a valid time or slot is selected.
  7. Confirm the hold before entering final guest details.
  8. Enter guest details, channel details, email, room, phone, remarks, and policy acceptance.
  9. Review availability, capacity, and payment status if applicable.
  10. Save or confirm the booking according to the workflow.

Override a Full Time Slot​

Staff can make a manual booking for a full time slot when the property approves the exception.

  1. Go to Facility Booking -> Bookings and start a manual booking.
  2. Select the facility, date, and full time slot. The slot is shown as full with an overriding-capacity note.
  3. Click Continue.
  4. In the Capacity override prompt, review the exception.
  5. Click Override capacity to continue, or click Cancel to choose another slot.
  6. Review the held booking before entering the final details.

Review Duration Warnings​

For Unique item and Identical item facilities with duration limits, the staff booking form warns when the selected duration is below the minimum or above the maximum. Review the warning and continue only when the property allows the staff override.

Cancel a Hold​

If staff back out before confirming, cancel the held booking so availability is released.

  1. Use the cancel or back action on the confirmation step.
  2. Confirm cancellation when prompted.
  3. Return to the booking list or slot view.
  4. Confirm the slot is available again if staff need to restart the booking.

Edit or Confirm a Booking​

  1. Open the booking from the booking list.
  2. Review guest, date, slot, facility, and status.
  3. Update allowed fields such as guest name, room, phone, channel, email, pax, price, remarks, or status.
  4. Review payment status and transaction ID if payment is visible.
  5. Confirm the booking if confirmation is required.
  6. Save changes.
  7. Confirm the booking list shows the updated status.

Channel and Ticket Details​

Channel fields can change based on the selected channel. Staff may need to enter room number, booking number, reference number, company name, or other text for channels such as Corporate Booking, GlobalTix, OTA, Travel Agent, Natra Bintan, ANMON, Media, Walk-In, or Others.

For per-group pricing, staff can adjust group quantities such as adult, child, and infant. Review total pax and price per pax before saving.

Delete a Booking​

  1. Open the booking.
  2. Confirm the booking is not locked or final.
  3. Choose delete only when property policy allows it.
  4. Enter a clear reason.
  5. Save the deletion.
  6. Review logs if support needs to confirm who deleted it and why.

Troubleshooting​

Booking cannot be confirmed​

What you see: Staff cannot complete the confirmation step.

Do this:

  1. Check whether required guest fields are missing.
  2. Confirm the slot is still available.
  3. Check payment status if the booking requires payment.
  4. Confirm the booking is not expired or cancelled.

Payment status is unclear​

What you see: Staff see payment status or transaction ID, but do not know whether the booking can proceed.

Do this:

  1. Review payment status and transaction ID on the booking.
  2. Check the guest payment result if the guest attempted online payment.
  3. Follow the property's manual handling process.
  4. Escalate with booking ID and transaction ID if status remains unclear.