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Configure Facility Booking Payments

Facility Booking payment settings decide whether a facility is free, paid, priced per booking, priced per group, or requires online payment before staff treat the booking as paid.

Quick Reference​

AreaUse It ForWhat To Check
Facility priceEnables a fee, amount, currency, and price description.Price and currency are approved before publishing.
Pax pricing modeChooses flat pricing or per-group pricing.Group labels, unit prices, active state, and notes are clear.
Online payment requiredRequires payment through an active gateway.Gateway exists and guests can complete payment.
Payment statusStaff review whether a booking is paid, unpaid, pending, or failed.Do not confirm paid handling until status is clear.

Before You Start​

  • Confirm whether the facility should be free or paid.
  • Confirm currency, price wording, and tax or surcharge expectations.
  • Confirm whether the property has an active online payment gateway.
  • Confirm how staff should handle unpaid, pending, or failed payment bookings.

Configure Facility Price​

  1. Open the facility or activity.
  2. Enable price only when guests should see a fee.
  3. Enter amount, currency, and pricing description.
  4. Save changes.
  5. Test the guest booking flow and confirm the price appears before confirmation.

Configure Pax Pricing​

Use pax pricing when different groups or ticket types have different unit prices.

  1. Choose flat pricing or per-group pricing.
  2. For per-group pricing, configure Group 1, Group 2, and Group 3 labels where needed.
  3. Set active state, unit price, and notes for each group.
  4. Confirm inactive groups do not appear to guests.
  5. Test a booking with each active group.

Require Online Payment​

  1. Confirm price is enabled for the facility.
  2. Enable online payment requirement.
  3. Select the payment gateway.
  4. If no gateway is available, do not publish the paid booking flow until payment setup is complete.
  5. Save changes.
  6. Test booking and payment from the guest flow.

Troubleshooting​

Payment requirement cannot be enabled​

What you see: Online payment controls are disabled or show a warning.

Do this:

  1. Confirm facility price is enabled.
  2. Confirm at least one active gateway is configured.
  3. Confirm the property intends to require online payment.
  4. Save and retest after setup is corrected.

Payment status is unclear​

What you see: Staff see a booking, but cannot tell whether payment succeeded.

Do this:

  1. Open the booking detail.
  2. Check payment status and gateway context.
  3. Ask the guest whether they reached the payment success or failure state.
  4. Follow the property's manual handling process before confirming another payment.