Skip to main content

Understand Booking Statuses

Booking statuses tell staff where a booking is in the operational flow. Use this page when staff need to filter daily work, update a booking, or explain why a booking cannot be edited.

Quick Reference​

StatusMeaningStaff Action
ReservedBooking is created and reserved.Prepare, confirm details, or update when guest arrives.
ArrivedGuest has arrived for the booking.Continue service handling.
CompletedBooking has been fulfilled.Keep for history and reporting.
No-showGuest did not arrive.Record according to property policy.
DeletedBooking was removed or cancelled from operations.Review reason and logs if needed.
Final or lockedBooking can no longer be edited in normal flow.Do not force changes; escalate if correction is required.

Change Booking Status​

  1. Open the booking.
  2. Confirm the current status.
  3. Choose the next status according to the property's workflow.
  4. Add remarks if the status change needs context.
  5. Save changes.
  6. Confirm the booking list and daily view reflect the new status.

Locked or Final Bookings​

Some bookings become locked after reaching a final state. When fields are locked, staff should not try to work around the page. Review logs and escalate if a correction is needed for reporting or guest service.

Delete a Booking​

Delete only when property policy allows it.

  1. Open the booking.
  2. Confirm it is not locked.
  3. Select delete.
  4. Enter a reason.
  5. Save.
  6. Review logs if support needs audit context.

Troubleshooting​

Booking status is not available​

What you see: Staff cannot choose the expected status.

Do this:

  1. Confirm the booking is not locked or deleted.
  2. Confirm the current status allows the change.
  3. Confirm the staff member has edit access.
  4. Ask a manager to review if the booking needs correction.

Daily filters hide bookings​

What you see: A booking exists, but it does not show in the daily view.

Do this:

  1. Check selected status filters such as reserved, arrived, completed, no-show, or deleted.
  2. Check date, activity, and booking type filters.
  3. Search the booking list directly.