Configure Slots, Capacity, and Date Rules

Slots, capacity, and date rules decide when guests can book and how many bookings the property can accept.

Quick Reference

Setting	What It Controls	Operational Check
Slot time	Bookable start or time range.	Matches facility operating hours.
Capacity	Number of guests or bookings allowed.	Matches staff and space limits.
Capacity changes	Future capacity overrides.	Existing bookings do not exceed the new capacity.
Operational time	Start and end time for duration-style bookings.	Matches when the activity can actually run.
Time block capacity	Capacity per duration block.	Matches staff, equipment, or space limits.
Duration limits	Minimum and maximum duration for duration-style bookings.	Use positive whole-minute values and test the guest warning.
Allowed dates	Dates guests can book.	Excludes closed or restricted dates.
Booking window	How far ahead guests can book.	Matches property policy.
Booking limits	Repeat booking and max pax rules.	Prevents overbooking or repeat bookings beyond policy.
Selling fast threshold	Marks limited availability for guests.	Percentage is accurate and not misleading.

Before You Start

• Confirm operating hours.
• Confirm capacity with operations.
• Confirm blackout dates, maintenance closures, or event restrictions.
• Confirm whether guests can book same-day.

Configure Availability

1. Go to Facility Booking -> Facilities.
2. Open the facility or activity.
3. Review slot settings.
4. Choose basic all-day or advanced day-specific slot behavior.
5. Add, remove, reorder, and name slots with start time, end time, and capacity.
6. Set capacity for each slot or booking rule.
7. Add restricted or allowed dates if needed.
8. Configure booking limits and selling fast threshold.
9. Save changes.
10. Test a date that should be available and a date that should be unavailable.

Slot and Capacity Controls

Control	Use It For	What To Check
Slot type	Basic all-day or advanced day-specific availability.	Advanced days match the property's open days.
Slot capacity	Total capacity for a bookable slot.	Current capacity accounts for existing bookings.
Slot time setup	Named slots with start, end, order, and capacity.	Slot names and times are clear to staff and guests.
Capacity changes	Future capacity overrides.	Warning appears when existing bookings exceed the new capacity.
Operational time	Duration-style booking start and end.	Start and end time match actual operations.
Capacity per time block	Capacity for each duration time block.	Read-only cases are understood for unique-item booking types.

Booking Limit Controls

Control	Options	What To Check
Booking limitation type	No limit, by Customer ID, or by room number.	Limitation source is collected in the guest or staff booking flow.
Booking time limitation	No limit, every midnight, or per two days with optional start/end time.	Repeat booking window matches policy.
Restricted date range	How far ahead guests can book.	Range matches policy and any max-range feature limit.
Maximum capacity per booking	Max pax or capacity a guest can book at once.	Prevents one booking from consuming too much capacity.
Selling fast threshold	Availability percentage that marks a date as selling fast.	Use a 0-100 value that reflects real scarcity.

Troubleshooting

Expected date is unavailable

What you see: A guest or staff member cannot choose a date that should be open.

Do this:

1. Confirm the facility is active.
2. Check allowed dates and restricted dates.
3. Check the booking window.
4. Check slot capacity for the selected date.
5. Confirm the selected time has not already reached capacity.

Capacity change warning appears

What you see: A future capacity change warns that existing bookings exceed the new capacity.

Do this:

1. Review the affected date.
2. Compare current bookings with the proposed capacity.
3. Decide whether to keep, reschedule, or cancel existing bookings according to policy.
4. Save the lower capacity only after operations approves the impact.

Guest can book too many spaces

What you see: One guest can reserve more pax or capacity than expected.

Do this:

1. Check maximum capacity per booking.
2. Check booking limitation type and time limitation.
3. Confirm Customer ID or room number is collected if used for limits.
4. Test the guest flow again.

Related Guides

• Create Facilities and Activities
• Troubleshoot Facility Booking
• Guest Booking Flow