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Configure Facility Booking Settings

Global Facility Booking settings affect behavior across categories, facilities, bookings, guest confirmation, notifications, and customer identity rules.

Quick Reference​

SettingUse It ForWhat To Check
ChannelsControls booking channels available to staff or guests.Enabled channels match operations.
Booking hold timeControls how long a booking hold remains available.Hold time is long enough for payment or staff handling.
Privacy policyShows global policy text during guest booking.Policy title and content are approved.
Notification blockControls whether certain notifications are blocked.Blocking matches property support expectations.
Customer IDControls customer identity requirements where used.Guest flow and staff booking flow collect the expected identifier.

Before You Start​

  • Confirm which channels the property uses.
  • Confirm booking hold timing with operations.
  • Prepare approved privacy policy or terms text.
  • Confirm notification expectations with staff.
  • Confirm whether Customer ID is required for booking limits or operations.

Configure Global Settings​

  1. Go to Facility Booking -> Settings.
  2. Review channel selection.
  3. Set booking hold time.
  4. Enable and edit privacy policy or terms text if required.
  5. Review notification block settings.
  6. Configure Customer ID behavior if the property uses it.
  7. Save changes.
  8. Test a guest booking and staff booking after changing policy, channel, or hold-time behavior.

Policy Checks​

Guest-facing policy should be clear before go-live:

  • Policy title is understandable.
  • Policy text matches approved property wording.
  • Guests can read the policy before confirming.
  • Facility-specific terms and global policy do not contradict each other.

Troubleshooting​

Guest does not see expected policy​

What you see: Guest booking flow does not show the expected privacy or policy text.

Do this:

  1. Check global Facility Booking settings.
  2. Check facility-specific terms and policy settings.
  3. Confirm the facility was saved after policy changes.
  4. Refresh the guest booking flow.

Booking hold expires too quickly​

What you see: Guests or staff lose a booking hold before completing payment or confirmation.

Do this:

  1. Review booking hold time in global settings.
  2. Confirm whether online payment is required.
  3. Adjust hold time only if it matches property policy.
  4. Test the booking and payment flow again.