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Manage Services, Content, and Promotions

Managers use GEP service and content settings to decide what guests can open from the guest homepage. This includes service icons, Rate Us, activities, Facility Booking links, Things To Do, Hotel Info, promotions, Revbooster popups, Catalogue V3 entry points, and digital compendium content.

Use this page when checking whether guest-facing content is ready to publish. Use the module-specific guides for the operational details after a guest leaves GEP and enters Catalogue V3 or Facility Booking.

Quick Reference​

AreaWhat It ControlsWhat To Check
Service iconsGuest homepage shortcuts for configured services and content.Every icon has a clear label, active state, and correct destination.
Rate UsGuest rating prompt and low-rating handling.Low ratings route to the expected follow-up path.
ActivityActivity entries guests can browse or launch from the homepage.Details, availability wording, and guest actions match the property offer.
FacilitiesGuest homepage entries that launch Facility Booking.The linked facility or category is active in Facility Booking; use Get guest link for an active saved entry when you need a direct guest URL.
Things To DoLocal recommendations or property experiences.Content is current, visible, translated where required, and easy to filter while browsing.
Hotel InfoDigital compendium categories, content, and general behavior.Every content item has a category before publishing.
PromotionsGuest-facing promotional banners, offers, and promo content.Expired offers are hidden and active offers link to the right destination.
RevboosterPopup content for guest-facing pages.Popups are intentional, current, and do not block key guest actions.
Catalogue launchLinks from GEP into Catalogue V3.Target catalogue is active and ready for guest ordering.

Before You Start​

  • Confirm the property content owner and approval process.
  • Prepare approved guest-facing copy, images, icons, and offer terms.
  • Confirm which guest workflows should launch from GEP.
  • Confirm Catalogue V3 and Facility Booking setup before linking guests into those flows.
  • Confirm required guest languages before publishing translated content.

Configure Service Icons​

  1. Go to Settings > Guest Homepage.
  2. Open Settings > Guest Homepage > General (tab) > Services Icon.
  3. Add or edit the icon label, image, and destination.
  4. Drag each service by its grip handle into the order guests should see. Finish the drag before checking the phone preview.
  5. Confirm whether the icon opens content, Assistance, Catalogue V3, Facility Booking, Hotel Info, or another enabled guest flow.
  6. Save the change.
  7. Preview the homepage and then test the live guest link.

Keep service icons focused. Too many shortcuts make it harder for guests to find the actions the property wants them to use most.

When a menu has language-specific URLs, keep a valid English URL or other configured fallback available. If the selected guest language has no URL, GEP uses the configured fallback so the guest can still open the content.

Configure Rate Us​

  1. Open Settings > Guest Homepage > Rate Us (tab).
  2. Review the rating question, labels, and optional guest comment fields.
  3. Confirm what should happen after a low rating.
  4. Check the low-rating preview so staff understand the guest experience.
  5. Save and test from the guest page.

Use clear wording for low-rating follow-up. If the property expects staff to contact the guest, make sure the guest form collects enough information to act.

Configure Activity Entries​

Activity entries can promote experiences or route guests into another guest action.

  1. Open Settings > Guest Homepage > Activity (tab) and choose the relevant activity tab.
  2. Create or edit the activity title, image, details, timing, and guest action.
  3. Confirm whether the activity is informational, assistance-related, or linked to Facility Booking.
  4. Use the phone preview to check the activity list, detail page, status page, and cancel flow where applicable.
  5. Save and test the guest path.

Configure Facility Booking Launch Points​

Use the Facilities section when a GEP homepage entry should send guests into Facility Booking.

  1. Confirm the facility, activity, category, slot rules, and capacity are active in Facility Booking.
  2. Open Settings > Guest Homepage > Facilities (tab).
  3. Configure the guest-facing card, description, image, and destination.
  4. Save the entry.
  5. Test that the guest can open the Facility Booking flow, choose a valid date and slot, and submit the booking when allowed.

If the Facility Booking item is inactive or has no available slots, the GEP entry may be visible but guests will not be able to complete a booking.

Use the Facilities content list to create a direct guest link for an active Facility Booking entry.

  1. Go to Settings > Guest Homepage.
  2. Open Settings > Guest Homepage > Facilities (tab) > Content (tab).
  3. Find the saved facility row and confirm it is active and still has the matching item code.
  4. Click the link action labeled Get guest link for [facility name].
  5. When secure room verification is enabled, choose an enabled Room number in the dialog.
  6. Choose Copy URL, Show QR Code, or Open in GEP.

The link action appears only for saved active facility rows whose current item code matches the saved Facility Booking entry. The selected room is remembered for the property and staff account.

Configure Things To Do​

Use Things To Do for property recommendations, nearby experiences, or guest guidance that is not a booking flow.

  1. Open Settings > Guest Homepage > Things To Do (tab) > General (tab).
  2. Review the general settings for the section.
  3. Add or edit content items with current descriptions, images, and guest-facing details.
  4. Confirm language fields are complete.
  5. Save and preview the guest page.

When a guest link includes an activity reference for an active Things To Do item, GEP opens that item's detail page. If the reference is missing, invalid, inactive, or cannot be loaded, GEP opens the Things To Do list instead.

  1. Open a guest link for an active Things To Do item.
  2. Confirm the guest lands on the matching detail page.
  3. Test a link without a valid activity reference and confirm the Things To Do list opens.
  4. If a valid link opens the list, confirm the item is active and retest the current guest link.

Configure Hotel Info​

Hotel Info is the digital compendium area for policies, FAQs, property information, and other guest reference content.

  1. Open Settings > Guest Homepage > Hotel Info (tab) > Content (tab).
  2. Create the categories guests should use to browse content.
  3. Add or edit content under the correct category.
  4. Review Settings > Guest Homepage > Hotel Info (tab) > General (tab). for how Hotel Info should appear in GEP.
  5. Save changes.
  6. Preview the Hotel Info page and test the live digital compendium entry.

Every Hotel Info content item should have a category. If a content item has no category, HOME warns managers and the guest app category grouping may not appear as expected.

Configure Promotions​

  1. Open Settings > Guest Homepage > Promotion (tab).
  2. Add or edit active promotion content.
  3. Check title, image, description, offer terms, timing, and destination link.
  4. Hide expired or paused promotions.
  5. Save and preview the promotion list and detail state.

Promotions should make the next guest action obvious. If a promotion sells an itemized offer, link into Catalogue V3. If it promotes a reservation, link into Facility Booking.

Configure Revbooster Popups​

  1. Open Settings > Guest Homepage > Pop Up Promotion (tab).
  2. Review popup title, image, content, and destination.
  3. Under Redirection, choose the destination type.
  4. Confirm where the popup should appear.
  5. Save and preview the popup on a mobile-sized screen.
  6. Confirm the popup can be dismissed and does not block critical guest actions.

Send Guests to an External URL​

Use an external URL when a popup should send guests to a hotel-owned product or purchase page.

  1. Open Settings > Guest Homepage > Pop Up Promotion (tab) and add or edit a popup.
  2. Under Redirection, choose External URL.
  3. Enter a valid HTTPS address in External URL, such as https://hotel.example.com/purchase.
  4. Save the popup and test the guest page.

Guests open an external destination in a new browser tab or window. Choose Facility booking URL for Vouch Facility Booking links so the existing authenticated flow remains in use.

Guest Runtime Checks​

After publishing, test the guest app like a guest would:

  1. Open the guest landing page for the property.
  2. Open a generic content page from a service icon.
  3. Open Hotel Info and confirm digital compendium categories and content appear.
  4. Open a Catalogue V3 entry and confirm the active catalogue loads.
  5. Open a Facility Booking entry and confirm the booking flow loads.
  6. Change language, if enabled, and confirm guest-facing labels remain complete.

Test custom content links in each enabled language. When a language-specific URL is empty, confirm the configured fallback, including the English URL when present, opens the intended content.

On long Facilities and Things To Do pages, the guest-facing header, category controls, and search remain available while the guest scrolls. Test these controls on a mobile-sized screen after publishing.

Troubleshooting​

Service icon opens the wrong page​

What you see: Guest taps an icon, but it opens the wrong content, catalogue, or booking flow.

Do this:

  1. Open Settings > Guest Homepage > General (tab) > Services Icon.
  2. Confirm the destination type and selected target.
  3. Confirm the target page, catalogue, facility, or category is active.
  4. Save and retest on the guest page.

Service icon order does not update​

What you see: The service list or phone preview still shows the previous order after you move an icon.

Do this:

  1. Open Settings > Guest Homepage > General (tab) > Services Icon.
  2. Drag the service using its grip handle and release it in the required position.
  3. Wait for the phone preview to update, then click Save.
  4. Refresh the guest page and confirm the service order.

Digital compendium content is missing​

What you see: Hotel Info content was saved, but guests do not see it in the digital compendium.

Do this:

  1. Confirm the Hotel Info item is active.
  2. Confirm it has a category.
  3. Check required language fields.
  4. Refresh the guest page and retest.

Promotion or popup is outdated​

What you see: Guests can still see an old promotion or popup.

Do this:

  1. Open Settings > Guest Homepage > Promotion (tab) or Settings > Guest Homepage > Pop Up Promotion (tab).
  2. Confirm whether the content is still active.
  3. Update the end date, status, or visibility setting.
  4. Save and retest the guest page.

Catalogue or Facility Booking launch fails​

What you see: A GEP entry opens Catalogue V3 or Facility Booking, but guests cannot continue.

Do this:

  1. Confirm the GEP entry points to the intended catalogue, facility, category, or activity.
  2. Confirm the target module setup is active.
  3. For Catalogue V3, confirm the catalogue, categories, items, pricing, checkout, and payment rules are ready.
  4. For Facility Booking, confirm categories, facilities, availability, capacity, and booking rules are ready.
  5. Test the full guest path again.

What you see: An active Facilities row does not show the guest-link action.

Do this:

  1. Open Settings > Guest Homepage > Facilities (tab) > Content (tab).
  2. Confirm the row is saved, active, and not being edited.
  3. Confirm its item code still matches the saved Facility Booking entry.
  4. If the link dialog cannot load rooms, choose Try again and select an enabled room when the list loads.

A content link does not open in the selected language​

What you see: A guest changes language and a custom content action does not open the intended page.

Do this:

  1. Open the service icon or homepage menu entry.
  2. Confirm the selected language has a valid URL.
  3. If that language is intentionally blank, confirm a valid English URL or other configured fallback is present.
  4. Save the entry and retest from the guest page in the affected language.