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Manage Services, Content, and Promotions

Managers use GEP service and content settings to decide what guests can open from the guest homepage. This includes service icons, Rate Us, activities, Facility Booking links, Things To Do, Hotel Info, promotions, Revbooster popups, Catalogue V3 entry points, and digital compendium content.

Use this page when checking whether guest-facing content is ready to publish. Use the module-specific guides for the operational details after a guest leaves GEP and enters Catalogue V3 or Facility Booking.

Quick Reference​

AreaWhat It ControlsWhat To Check
Service iconsGuest homepage shortcuts for configured services and content.Every icon has a clear label, active state, and correct destination.
Rate UsGuest rating prompt and low-rating handling.Low ratings route to the expected follow-up path.
ActivityActivity entries guests can browse or launch from the homepage.Details, availability wording, and guest actions match the property offer.
FacilitiesGuest homepage entries that launch Facility Booking.The linked facility or category is active in Facility Booking; guests can keep the category and search controls available while browsing.
Things To DoLocal recommendations or property experiences.Content is current, visible, translated where required, and easy to filter while browsing.
Hotel InfoDigital compendium categories, content, and general behavior.Every content item has a category before publishing.
PromotionsGuest-facing promotional banners, offers, and promo content.Expired offers are hidden and active offers link to the right destination.
RevboosterPopup content for guest-facing pages.Popups are intentional, current, and do not block key guest actions.
Catalogue launchLinks from GEP into Catalogue V3.Target catalogue is active and ready for guest ordering.

Before You Start​

  • Confirm the property content owner and approval process.
  • Prepare approved guest-facing copy, images, icons, and offer terms.
  • Confirm which guest workflows should launch from GEP.
  • Confirm Catalogue V3 and Facility Booking setup before linking guests into those flows.
  • Confirm required guest languages before publishing translated content.

Configure Service Icons​

  1. Go to HOME -> Guest Homepage Settings.
  2. Open the service icon or homepage menu section.
  3. Add or edit the icon label, image, and destination.
  4. Confirm whether the icon opens content, Assistance, Catalogue V3, Facility Booking, Hotel Info, or another enabled guest flow.
  5. Save the change.
  6. Preview the homepage and then test the live guest link.

Keep service icons focused. Too many shortcuts make it harder for guests to find the actions the property wants them to use most.

Configure Rate Us​

  1. Open the Rate Us section.
  2. Review the rating question, labels, and optional guest comment fields.
  3. Confirm what should happen after a low rating.
  4. Check the low-rating preview so staff understand the guest experience.
  5. Save and test from the guest page.

Use clear wording for low-rating follow-up. If the property expects staff to contact the guest, make sure the guest form collects enough information to act.

Configure Activity Entries​

Activity entries can promote experiences or route guests into another guest action.

  1. Open the Activity section.
  2. Create or edit the activity title, image, details, timing, and guest action.
  3. Confirm whether the activity is informational, assistance-related, or linked to Facility Booking.
  4. Use the phone preview to check the activity list, detail page, status page, and cancel flow where applicable.
  5. Save and test the guest path.

Configure Facility Booking Launch Points​

Use the Facilities section when a GEP homepage entry should send guests into Facility Booking.

  1. Confirm the facility, activity, category, slot rules, and capacity are active in Facility Booking.
  2. Open the GEP Facilities section.
  3. Configure the guest-facing card, description, image, and destination.
  4. Save the entry.
  5. Test that the guest can open the Facility Booking flow, choose a valid date and slot, and submit the booking when allowed.

If the Facility Booking item is inactive or has no available slots, the GEP entry may be visible but guests will not be able to complete a booking.

Configure Things To Do​

Use Things To Do for property recommendations, nearby experiences, or guest guidance that is not a booking flow.

  1. Open the Things To Do section.
  2. Review the general settings for the section.
  3. Add or edit content items with current descriptions, images, and guest-facing details.
  4. Confirm language fields are complete.
  5. Save and preview the guest page.

When a guest link includes an activity reference for an active Things To Do item, GEP opens that item's detail page. If the reference is missing, invalid, inactive, or cannot be loaded, GEP opens the Things To Do list instead.

  1. Open a guest link for an active Things To Do item.
  2. Confirm the guest lands on the matching detail page.
  3. Test a link without a valid activity reference and confirm the Things To Do list opens.
  4. If a valid link opens the list, confirm the item is active and retest the current guest link.

Configure Hotel Info​

Hotel Info is the digital compendium area for policies, FAQs, property information, and other guest reference content.

  1. Open Hotel Info.
  2. Create the categories guests should use to browse content.
  3. Add or edit content under the correct category.
  4. Review the general settings for how Hotel Info should appear in GEP.
  5. Save changes.
  6. Preview the Hotel Info page and test the live digital compendium entry.

Every Hotel Info content item should have a category. If a content item has no category, HOME warns managers and the guest app category grouping may not appear as expected.

Configure Promotions​

  1. Open the Promotion section.
  2. Add or edit active promotion content.
  3. Check title, image, description, offer terms, timing, and destination link.
  4. Hide expired or paused promotions.
  5. Save and preview the promotion list and detail state.

Promotions should make the next guest action obvious. If a promotion sells an itemized offer, link into Catalogue V3. If it promotes a reservation, link into Facility Booking.

Configure Revbooster Popups​

  1. Open the Revbooster section.
  2. Review popup title, image, content, and destination.
  3. Confirm where the popup should appear.
  4. Save and preview the popup on a mobile-sized screen.
  5. Confirm the popup can be dismissed and does not block critical guest actions.

Guest Runtime Checks​

After publishing, test the guest app like a guest would:

  1. Open the guest landing page for the property.
  2. Open a generic content page from a service icon.
  3. Open Hotel Info and confirm digital compendium categories and content appear.
  4. Open a Catalogue V3 entry and confirm the active catalogue loads.
  5. Open a Facility Booking entry and confirm the booking flow loads.
  6. Change language, if enabled, and confirm guest-facing labels remain complete.

On long Facilities and Things To Do pages, the guest-facing header, category controls, and search remain available while the guest scrolls. Test these controls on a mobile-sized screen after publishing.

Troubleshooting​

Service icon opens the wrong page​

What you see: Guest taps an icon, but it opens the wrong content, catalogue, or booking flow.

Do this:

  1. Open the service icon configuration.
  2. Confirm the destination type and selected target.
  3. Confirm the target page, catalogue, facility, or category is active.
  4. Save and retest on the guest page.

Digital compendium content is missing​

What you see: Hotel Info content was saved, but guests do not see it in the digital compendium.

Do this:

  1. Confirm the Hotel Info item is active.
  2. Confirm it has a category.
  3. Check required language fields.
  4. Refresh the guest page and retest.

Promotion or popup is outdated​

What you see: Guests can still see an old promotion or popup.

Do this:

  1. Open the Promotion or Revbooster section.
  2. Confirm whether the content is still active.
  3. Update the end date, status, or visibility setting.
  4. Save and retest the guest page.

Catalogue or Facility Booking launch fails​

What you see: A GEP entry opens Catalogue V3 or Facility Booking, but guests cannot continue.

Do this:

  1. Confirm the GEP entry points to the intended catalogue, facility, category, or activity.
  2. Confirm the target module setup is active.
  3. For Catalogue V3, confirm the catalogue, categories, items, pricing, checkout, and payment rules are ready.
  4. For Facility Booking, confirm categories, facilities, availability, capacity, and booking rules are ready.
  5. Test the full guest path again.