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Legacy Room Request Settings

This page is kept for existing links. For the current guest-facing assistance flow, use GEP Assistance Requests.

Older room request settings may still describe internal staff-created request categories or item lists. They should not be treated as the primary place to understand guest requests from the GEP Assistance menu.

Legacy Settings To Check​

SettingUse It ForWhat To Check
Clean RoomOlder internal clean room request behavior.Confirm the setting is still needed before staff use it.
AmenitiesOlder internal amenities item lists or request behavior.Confirm active items, labels, and quantities match the property process.
Request routingStaff-created request follow-up.Confirm staff know whether to use legacy requests or the task board.

Configure Legacy Clean Room Requests​

  1. Confirm the property still uses the legacy request flow for clean room requests.
  2. Open the legacy room request settings.
  3. Review the clean room request label, active state, and staff handling expectation.
  4. Save changes.
  5. Test by creating a staff-entered request and confirming staff can find it on the legacy request page.

Configure Legacy Amenities Requests​

  1. Confirm amenities should still be maintained in legacy room request settings.
  2. Review the amenities list, labels, active state, and quantities if the property uses item quantities.
  3. Remove or hide outdated items.
  4. Save changes.
  5. Test by creating a staff-entered amenities request and confirming the selected item appears clearly.

What To Review Instead​

  • Use GEP guest homepage settings to confirm the guest-facing assistance entry point.
  • Use task settings and staff setup to confirm who handles the resulting work.
  • Use notification settings to confirm how staff learn about new work.
  • Use the task board to review ownership, status, notes, and completion.

Troubleshooting​

Guests are using the wrong request path​

What you see: Staff are reviewing legacy settings, but guest requests are coming from the GEP Assistance menu.

Do this:

  1. Use GEP assistance configuration for the guest-facing menu.
  2. Use Task Manager settings for ownership and completion behavior.
  3. Keep legacy clean room or amenities settings only for staff-created internal requests.