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Use Lost & Found as Staff

Staff can access Lost & Found from the room attendant mobile flow when they find an item during daily work. Use the staff flow for quick capture on the floor, then let managers review, match, return, dispose, or cancel records according to property policy.

Quick Reference​

Staff ActionUse It ForWhat To Capture
Create found itemRecording an item found during room or area work.Item description, category, location, room, notes, and photos.
Review submitted itemChecking records created during the shift.Status, storage location, and any manager notes.
Add notes or photosImproving evidence for guest follow-up.Clear item photo, where found, and staff context.
Status updateUpdating the record only when the staff role allows it.Return, dispose, or cancel details must follow property policy.

Before You Start​

  • Lost & Found categories should already be configured.
  • Staff should know where found items must be stored.
  • Staff should know when to hand the item to a manager instead of closing the report themselves.
  • Mobile devices should have permission to upload photos if the property uses item photos.

Create a Found Item From Staff Flow​

  1. Open the room attendant staff flow.
  2. Go to Staff bottom navigation > Lost & Found.
  3. Create a new found item report.
  4. Enter the item description, category, room or location found, and storage location if known.
  5. Add a photo and notes when available.
  6. Submit the report.
  7. Hand over the physical item according to the property's Lost & Found policy.

Review Photo Suggestions for a Found Item​

When the device is online, the found-item form can suggest editable details from up to three photos.

  1. Choose FOUND and add up to three PNG, JPEG, or WebP photos.
  2. Review the suggested category and item details.
  3. Edit each suggestion and select Include only after checking it.
  4. Verify low-confidence and cash-count suggestions before including them.
  5. Complete the required fields and submit the report.

Offline photo capture stores the photos but does not provide suggestions. Complete the item details manually.

Review or Update During the Shift​

  1. Open Staff bottom navigation > Lost & Found.
  2. Search or filter for the item if the list is long.
  3. Open the record to review status, notes, and item details.
  4. Add more context if required.
  5. Use return, dispose, or cancel actions only when the staff role and property policy allow it.

Troubleshooting​

Staff cannot open Lost & Found​

What you see: The room attendant flow does not show Lost & Found, or the page cannot be opened.

Do this:

  1. Confirm the staff member is using the room attendant flow for the correct property.
  2. Confirm the staff member has Lost & Found access.
  3. Ask a manager to check module access and staff setup.
  4. Refresh the mobile page and retry.

Photo upload fails​

What you see: Staff can create a report, but the item photo does not upload.

Do this:

  1. Confirm the device allows camera or photo access.
  2. Retry with a smaller or clearer photo if possible.
  3. Submit the report with notes if the item needs immediate handover.
  4. Ask a manager to add the photo later from the desktop page if needed.