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Create and Manage Lost & Found Reports

Lost & Found reports record items that guests report missing or staff find on property.

Quick Reference​

Report TypeWhen To UseKey Details
Lost reportGuest reports a missing item.Guest name, room, item description, contact details.
Found reportStaff finds an item.Location found, item category, storage location, finder.
Matched reportLost and found details match.Confirm ownership before return.

Before You Start​

  • Categories should be configured.
  • Staff should know the property storage process.
  • Managers should confirm who can close or dispose of reports.

Create a Report​

  1. Go to Lost & Found.
  2. Choose whether the record is a lost item or found item.
  3. Enter guest, room, item, location, and contact details.
  4. Add photos or notes if available.
  5. Select the category.
  6. Save the report.

Draft Found-Item Details From Photos​

When you create a found report online, HOME can suggest item details from up to three photos. Suggestions are editable and are not saved automatically.

  1. Choose FOUND when creating the report.
  2. In Photo attachment, add up to three PNG, JPEG, or WebP photos.
  3. Review the suggested category and item details.
  4. Edit the suggestions and select Include only for details you have verified.
  5. Check low-confidence suggestions and cash-count suggestions carefully; they are off until you include them.
  6. Complete the required found-item fields and save the report.

If you are offline, HOME stores the photos with the report but does not provide photo suggestions. Complete the details manually.

Manage Open Reports​

  1. Filter reports by status, date, category, or room.
  2. Open the report that needs action.
  3. Update notes, owner, or matching details.
  4. Change status only when the operational action is complete.
  5. Save the update.

Troubleshooting​

Report cannot be found​

What you see: Staff remember creating a report, but it is not visible.

Do this:

  1. Clear filters.
  2. Check the date range.
  3. Search by room, guest, category, or item name.
  4. Confirm staff created the report in the correct property.

Photo suggestions are unavailable​

What you see: The photo is saved, but HOME does not add suggestions, or it says that AI suggestions are unavailable.

Do this:

  1. Confirm the device is online.
  2. Confirm enabled Lost & Found categories are available.
  3. Complete the category and item details manually.
  4. Save the report with the photo attached.